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Carvana
Tempe, AZ
10,130 Reviews
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10,130 Reviews of Carvana
May 01, 2021
Shopping and purchasing through Carvana was an easy, pleasant experience! Their customer service staff were friendly, helpful, and very knowledgeable. I would shop with them again! pleasant experience! Their customer service staff were friendly, helpful, and very knowledgeable. I would shop with them again! More
by Rachael212
Employees Worked With
Sebastian
May 01, 2021
The process of purchasing my car was priceless. The first time that everything went smoothly. I loved my experience with carvana. I will recommend y'all. time that everything went smoothly. I loved my experience with carvana. I will recommend y'all. More
by Rmoorer1375
Employees Worked With
David
May 01, 2021
It took a few tries to get a vehicle through carvana. The first time didn't go through because we had just moved from one state to another and they wouldn't accept our out of state driver's license desp The first time didn't go through because we had just moved from one state to another and they wouldn't accept our out of state driver's license despite being able to prove residency. The second time, a delivery driver called out sick and so we got notification just hours before our scheduled delivery that it wasn't coming. I'm surprised there are not backup drivers for when people call out sick. We finally got the car the 3rd time. So when they say you'll get a vehicle in a few days, expect it to be a few weeks at least. The customer service department is well trained to apologize immediately. The actual delivery went very well and we got to test drive it. The delivery person was super nice and made everything easy. The brakes started squeeking within a couple of days so we need to get that checked out. More
by Aashna
Employees Worked With
NA
May 01, 2021
Second car I purchased through Carvana. I have bought from dealers and individuals before. I love not worrying about having something wrong with the car. I love knowing that if something is wrong I am co from dealers and individuals before. I love not worrying about having something wrong with the car. I love knowing that if something is wrong I am covered. I love trying the car for a week without pressure to make sure it is exactly what I want. The two best cars I ever bought came from Carvana. I will purchase from them again. I also cannot emphasize enough how nice it is to buy a car without someone trying to manipulate me in the a better deal for them. I usually get treated like I am stupid or looked down on because I am a female past 50. Most people think they can find a better deal and save a little money by going elsewhere. Maybe that’s true but you can’t put a price on the feeling of being seen, respected, and treated right. I feel my deal was honest and upfront. I highly recommend Carvana. More
by shushuj
Employees Worked With
I dont remember their names, a lady on the phone to verify things and the nicest guy that delivered the car
May 01, 2021
The delivery went well. I discovered my heat wasn’t working so I had to take it to a mechanic and found out that my heater core was destroyed. I’m having it replaced through SilverRock. That’s the only working so I had to take it to a mechanic and found out that my heater core was destroyed. I’m having it replaced through SilverRock. That’s the only complaint that I have. Everything else is fine. The car was clean when it was delivered also. More
by Sharon
Employees Worked With
Jessica
May 01, 2021
I will never buy at a dealer again this Carvana way of buying is the best thing for consumers in buying. WOW!!! It was great buying is the best thing for consumers in buying. WOW!!! It was great More
by tjones122
Employees Worked With
Andre I believe was the guy that delivered the vehicle and documents and explained everything.
May 01, 2021
The “Car Vending Machine” - that pretty much describes it. If you’ve ever put money in a vending machine for a bag of chips and then watch helplessly as the chips get hung up and there’s no-one around to it. If you’ve ever put money in a vending machine for a bag of chips and then watch helplessly as the chips get hung up and there’s no-one around to assist you- that’s how I felt! After numerous calls to get things resolved through random Customer Advocates, my new car was delivered. Now after additional calls to inquire about transfer of my old plates, I’m left sitting in the dark wondering if this will be resolved as I asked. The new car is what I expected but the lack of having a direct contact to discuss concerns with is frustrating. 😩 More
by Disappointed Customer
Employees Worked With
Too many
May 01, 2021
Purchase process was easy, and the car runs and looks great. They failed to mention that it smells like an ash tray, though. At first it was whatever air freshener they used to try to cover it up, but tw great. They failed to mention that it smells like an ash tray, though. At first it was whatever air freshener they used to try to cover it up, but two months later, the car smells like it belonged to a two-pack-a-day smoker who lived in it. Neither my wife nor I smoke, and if we'd known the car would smell like this, we'd have bought a different one. More
by Bob
Employees Worked With
Don't remember
May 01, 2021
As far as buying cars goes, they were the best. There were a few silly issues with a lack of communication during the employment verification process. I deposit my checks via mobile deposit, so they ini were a few silly issues with a lack of communication during the employment verification process. I deposit my checks via mobile deposit, so they initially denied my application with no explanation. I had a hard time getting anyone on the phone and had to wait for a half an hour several times. BUT, once on the phone, everyone was awesome and helpful. The guy that brought my car actually talked to me, instead of my husband. He was so helpful and so nice. I think buying a car is stressful, no matter what, but this was a fantastic option. No hard-sell or misconceptions. Very straightforward. Hopefully, I don't need a new car for a very long time, but I would use them again. More
by whatafngeek1986
Employees Worked With
I don't remember their names
May 01, 2021
Carvana has been great. I knew what I wanted, knew what I wanted to spend. Carvana made it easy. Provided financing easily. Everything you need is there for you. wanted to spend. Carvana made it easy. Provided financing easily. Everything you need is there for you. More
by Arch.
Employees Worked With
MacKenzie, who delivered and showed me my paperwork. All
