Carvana

The buying process end-to-end was fantastic. I never want to buy a car any other way. Delivery was less than 20 minutes and that included my trade-in, which was already loaded by the time I finished my test to buy a car any other way. Delivery was less than 20 minutes and that included my trade-in, which was already loaded by the time I finished my test drive. As for the vehicle, it wasn't as clean as expected (e.g. found popcorn in the seats), it had listing issues (a feature not actually in the vehicle), noticeable large interior stains in the roof liner not pictured on the listing, and other obvious issues like a pushed in interior light stuck in the roof and ripped wiper blades. The good news is that customer service made it clear they wanted to make things right. They tackled every issue individually and never once rushed me always reminding that I was within my 7-days to return the vehicle. Carvana ultimately provided me with some money back, set up an appointment with a cosmetics vendor (for the stains), and confirmed each remaining item was covered by SilverRock. I called SilverRock to validate this and also had a great customer experience. In the end, the customer service helped me decide to keep the vehicle since nothing was wrong with critical areas like the engine or transmission. Regardless, it was disappointing to have to deal with all of these problems when most were avoidable if inspection was done thoroughly. Disclaimer: my vehicle was listed as "Marketplace". The Carvana partners are supposed to abide the same standards, but I can't help wonder if it made a difference. More

I love Carvana they it was nice and easy. They stay with me on the phone until I was able to find the right car for me me on the phone until I was able to find the right car for me More

Easiest process, quick financing overall very satisfied different team members reached out to me to ensure my expectations were met and they were actually above and beyond different team members reached out to me to ensure my expectations were met and they were actually above and beyond More

The entire process was efficient, honest and seamless.I The entire process was efficient, honest and seamless. I traded a car in at the same time of the purchase.. Alex (Long Island), the Carvana represen The entire process was efficient, honest and seamless. I traded a car in at the same time of the purchase.. Alex (Long Island), the Carvana representative was very well versed in the entire transaction and easily answered all concerns with sincerity. Alex was very kind, patient and thorough. We did not feel rushed, coerced or pressured ever. This could have well been the best car buying experience I have encountered. I am not sure who is his supervisor , but I can attest to his competence, work ethic and cleanliness on delivery. Carvana is extremely fortunate to have this employee represent their organization so well! Very satisfied by the experience entirely! More

Very convenient. Excellent service and I will definitely do again in the future I would definitely receive my friends and family purchase a car from you guys. do again in the future I would definitely receive my friends and family purchase a car from you guys. More

My purchase and sale experience with Carvana was great. Finance, sale, trade, registration, they took care of the entire buying process for me. I am a very happy customer and hope to buy my next car from y Finance, sale, trade, registration, they took care of the entire buying process for me. I am a very happy customer and hope to buy my next car from you guys again. More