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Carvana

Tempe, AZ

3.4
10,130 Reviews

HQ

Tempe, AZ

85281

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10,130 Reviews of Carvana

April 30, 2021

Terrible service. Late delivery. Multiple issues with car when received. Would give 0 stars if I could. Would have rather worked with local dealer to save the headaches. More

by Cmasc53
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Multiple
Apr 30, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. We would love the opportunity to discuss your concerns further, but we are unable to locate your account with the information provided. Please give us a call at (800) 333-4554, so that we may address your concerns appropriately.

April 30, 2021

I will never go to a car lot again!!! This was the best car buying experience that I have had yet! I am in love with my Santa Fe and already have people asking how this was and I can't say nicer things abo More

by nybor74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
carlos
April 30, 2021

Carvana is one of the Best ways or if not the best way to buy a vehicle, without the fuss that you get from dealerships . I’m extremely happy that I bought my 2017 Ford Mustang from them . The Car is awesome More

by Black Mamba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
??? I forgot sorry
April 30, 2021

Friendly, no sales pressure, easy process. Buying a car online seems strange at first, but it makes sense as you proceed through each of the steps. My main complaints are the differences between the in More

by JT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valery
April 30, 2021

The experience with Carvana was great. The process from looking for a car to getting it is a lot smoother than going to a car lot. Probably will never go to a car lot again. More

by jam1wal2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone, including Sebastian
April 30, 2021

I’m extremely pleased! My experience with Carvana was exactly how it is portrayed in the commercials: just as easy, just as convenient, and the user interface was very straightforward! More

by Cordure
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri
April 30, 2021

I have never bought a vehicle virtually. I of course did my research about Carvana and the car i wanted to purchase. The entire process was seamless, no glitches and they offered plenty of communication vi More

by apfjef1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Sebastián, Nicky
April 30, 2021

Fantastic experience & a remarkably easy process to trade in my car. Being able to do this on my own time with no pressure and getting a fair deal for my old car was great. All the instructions, warranty inf More

by AnnieR41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isoke
April 30, 2021

I give 5 stars because I did not have anything in the expereince that I regret. Advocates are knowledgeable and the Car is amazing. I was completely satisfied at the delivery. The car was registered for More

by sturg2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich, Megan, Tom
April 30, 2021

For now, I am leaving a 4-star review since I am still in the process of my transaction. I am still missing my owner's manual. Not having a brick and mortar office is somewhat challenging. However, I am s More

by FC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noe from Rancho Cucamonga
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