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Carvana

Tempe, AZ

3.4
10,132 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

April 28, 2021

oil in the car overflowing the breaks in the car are trash, tried calling carvana several times to get these issues fixed no answer always over two hour wait. put down 4k to pay almost 400 a month not w More

by mila.sgarc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
carvana
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Apr 29, 2021 -

Carvana responded

Thank you for taking the time to provide feedback regarding your Carvana experience. Please accept our apologies for any undue inconvenience while attempting to speak with our advocates. We have been experiencing an increase in our call volume, which has resulted in longer than normal wait times. We are terribly sorry that the car did not come free of issues. The oil and brakes should have both been taken care of ahead of time, during our 150-point inspection. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

April 28, 2021

I will no recommend Carvana.Their registry process is I will no recommend Carvana. Their registry process is really bad. At the time of buying a vehicle, I requested them to help with the registry as I h More

by AshB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Respiration team
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Apr 29, 2021 -

Carvana responded

Thank you for taking the time to give insight into your ongoing experience. At Carvana, we pride ourselves on providing a seamless and hassle-free purchase process from start to finish. We are disappointed to hear about the miscommunication that transpired regarding your vehicle’s registration paperwork. We encourage each of our advocates to establish clear lines of communication with each of our customers so as to avoid any confusion. Additionally, we apologize if you felt that it was frustrating to discuss your situation with a different customer advocate each time you called in. We will also use this as a learning opportunity to better our customer service and ensure our advocates are being thorough on each call. We can assure you that we have passed on your feedback to our management team regarding your experience communicating with our advocates. Please let us know if you have any other questions or concerns by calling us at 1-800-333-4554. Thank you for choosing Carvana.

April 28, 2021

A1 Buying Experience. So easy you’ll wonder are you done with the process!! Online process with Carvana is the only way 2 buy a car. More

by sedrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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April 27, 2021

The buying process was great and easy! The customer service was very helpful with all our questions. The only problem was they cancelled twice for pick-up dates. We are very happy with our new Acura. More

by willson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
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April 27, 2021

Amazing service from start to finish. Communication was excellent and everyone was very friendly. Delivered to my house on time and very safely. Thank you! More

by connellypalmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
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April 27, 2021

Love the car better then expected. But I flew to Las Vegas for the experience and they did not scan my car for the vending machine so I did not get to do that disappointed and also I did not get my coin More

by taynat30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure the name
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April 27, 2021

Much easier than I thought. At all crossroads I received assistance and professionalism. I have recommended this service to my family and friends. It has been years since a I bought an auto and Carvana made More

by ladybird
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron and others
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April 27, 2021

This was the filthiest car I’ve ever seen on the inside. It took me 3 hours to scrub clean and vacuum the car. Plus Carvana sold this car with 3 known recalls. When I found out, they told me I had to take c More

by Ki J
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
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Apr 27, 2021 -

Carvana responded

Thank you for sharing your feedback with us in regards to your Carvana purchase. Please accept our apologies for the condition of the vehicle when you received it. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. If we are able to improve your experience in any ways, please give us a call at (800) 333-4554.

May 03, 2021 -

Ki J responded

When the car was delivered I told the driver that it was filthy and the Uconnect was not working. He wrote on his ipad and told me that someone will reach out to me. I don't hear a word from you guys in 7 day and now you want me to tell you how to do your job? Take care of the 3 recall issues, fix the uconnect issue, the needs a wheel alignment, change the cheap Walmart tires with something that has better traction and won't slip in a little bit of rain and change the air filter for the inside cab. Your so call 150-point inspection is a real joke.

Jul 26, 2021 -

Ki J responded

Still no reply from Carvana. They are worst than a local sketchy car dealerships. Unbelievable.

April 27, 2021

Honestly, this was the most enjoyable car-buying experience I've ever had. I didn't like the first car I purchased, so I exchanged it for a different one. That entire process was easier than returni More

by ebuterick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember!
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April 27, 2021

One of the best experience I had trading in a vehicle I will definitely recommend Carvana to my family and friends.Carvana is a go😊 More

by Kera30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan was the best at his job very professional
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