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Carvana
Tempe, AZ
10,145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,145 Reviews of Carvana
April 28, 2021
This was the best car- buying experience ever! It was so easy and stress-free. I found a car, got my trade-in value and I was off from there. The only way to buy a car in my opinion! easy and stress-free. I found a car, got my trade-in value and I was off from there. The only way to buy a car in my opinion! More
by SHAWNAD97
Employees Worked With
Rachel
April 28, 2021
I purchased my 2019 Hyundai Kona in September of 2020. It has been almost 8 months and I still do not have a permanent license plate and registration. I have called and spoken to people who said they would g has been almost 8 months and I still do not have a permanent license plate and registration. I have called and spoken to people who said they would get back to me and they never do. I have used the text feature and the same response. I cannot apply for parking in my neighborhood in Chicago which leaves me with very limited parking and as we go into summer will prove even more difficult with the Cubs going back into season. The corporate negligence is atrocious. I have contacted the BBB, Consumer Affairs as well as CBS News to help rectify this matter since I'm getting nowhere with Carvana. No one is reaching out to me to reassure me or tend to this matter, my problem has fallen through the cracks. The pandemic is no longer an excuse for this behavior as the company continues to sell cars, create commercials and billboards to grow the company. After reading through the reviews on here and the internet, I am not alone in this problem. FIX THIS PROBLEM or take back the car and give me my money back! More
by timebyrd
Employees Worked With
customer care
April 28, 2021
Made the buying process easy and hassle free. Very knowledgeable and friendly advocates! Whenever I called during the whole process I always got the answers and always felt satisfied and had great cus knowledgeable and friendly advocates! Whenever I called during the whole process I always got the answers and always felt satisfied and had great customer service. If the call got dropped the Advocate called me back. This was my first time going with Carvana. Definitely recommend you to friends and family. More
by DoubleGMan
Employees Worked With
Not sure
April 28, 2021
oil in the car overflowing the breaks in the car are trash, tried calling carvana several times to get these issues fixed no answer always over two hour wait. put down 4k to pay almost 400 a month not w trash, tried calling carvana several times to get these issues fixed no answer always over two hour wait. put down 4k to pay almost 400 a month not worth it if you’re going to sell me a car with unsafe breaks More
by mila.sgarc
Employees Worked With
carvana
April 28, 2021
I will no recommend Carvana.Their registry process is I will no recommend Carvana. Their registry process is really bad. At the time of buying a vehicle, I requested them to help with the registry as I h I will no recommend Carvana. Their registry process is really bad. At the time of buying a vehicle, I requested them to help with the registry as I have to change my apartment, Even after calling over 20 times they did not take my request seriously. every time I got a new answer. After buying the vehicle, the customer is on their own with Carvana. More
by AshB
Employees Worked With
Respiration team
April 27, 2021
The buying process was great and easy! The customer service was very helpful with all our questions. The only problem was they cancelled twice for pick-up dates. We are very happy with our new Acura. service was very helpful with all our questions. The only problem was they cancelled twice for pick-up dates. We are very happy with our new Acura. Thank you all! More
by willson
Employees Worked With
Mark
April 27, 2021
Amazing service from start to finish. Communication was excellent and everyone was very friendly. Delivered to my house on time and very safely. Thank you! excellent and everyone was very friendly. Delivered to my house on time and very safely. Thank you! More
by connellypalmer
Employees Worked With
Sebastian
April 27, 2021
Love the car better then expected. But I flew to Las Vegas for the experience and they did not scan my car for the vending machine so I did not get to do that disappointed and also I did not get my coin Vegas for the experience and they did not scan my car for the vending machine so I did not get to do that disappointed and also I did not get my coin. More
by taynat30
Employees Worked With
Not sure the name
April 27, 2021
Much easier than I thought. At all crossroads I received assistance and professionalism. I have recommended this service to my family and friends. It has been years since a I bought an auto and Carvana made assistance and professionalism. I have recommended this service to my family and friends. It has been years since a I bought an auto and Carvana made the process painless. More
by ladybird
Employees Worked With
Ron and others
