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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
April 27, 2021
Car broke down 2 days out of my ⁷ day trial period. Caravana & the warranty would not even reimburse me for a rental even though I just purchased a new vehicle. Good luck with anything from them after Caravana & the warranty would not even reimburse me for a rental even though I just purchased a new vehicle. Good luck with anything from them after your 7 days. So bot only did I spend a ton on a new vehicle, but my rental was an extra $600 I had to pay out if pocket. 10/10 would not recommend. Also it was a Honda problem & even Honda wouldn't cover it. So I'd stay away from them too. Forget their 150 point inspection. More
by vought59
Employees Worked With
Jenna
April 27, 2021
On the morning of car pickup I received an email saying there was damage to a mirror that had to be replaced. Two weeks later I pick up the car and within hours notice that the convertible top had damage o there was damage to a mirror that had to be replaced. Two weeks later I pick up the car and within hours notice that the convertible top had damage on the inside where it met the windows. This means when it rains it will probably leak inside the car. I ended up returning the vehicle and purchasing elsewhere. Don't believe the 150 pt inspection and go somewhere else. More
by g ruckus
Employees Worked With
Customer Service
April 27, 2021
I purchased the car the day after Thanksgiving 2020. I paid cash. Car was delivered in January with no warning call. Finally, after many calls we received the registration. At one time the temporary reg paid cash. Car was delivered in January with no warning call. Finally, after many calls we received the registration. At one time the temporary registration ran out and we couldn't drive the car. We finally received the registration on April 23rd 2021. No I would never recommend this company and I would never purchase again. Many hassles More
by nagleph
Employees Worked With
Don't remember. Worked with at least four
April 27, 2021
The ease of purchase and the vehicle itself are overall good. I did have a few issues that I feel like they could work on to make the transaction a little better. When I received the vehicle, it was not good. I did have a few issues that I feel like they could work on to make the transaction a little better. When I received the vehicle, it was not detailed nicely like it would have been had I bought it from a local dealership. It had not been completely vacuumed out and even all the trash had not been taken out of the center console. One other thing was my paperwork arrived on a Friday and my 30 days was up on Monday which did not give me much time to get the vehicle registered. They did not send it to the lien holder like it was supposed to have been done so I spent over an hour at the DMV trying to sort out all the paperwork. I had to call the lien holder and get them to fax over certain paperwork just so I could just the vehicle registered. I know all in all these are not big deals but certainly things they could fix to make the experience more pleasant. More
by sunshine11011972
Employees Worked With
Tanya
April 27, 2021
Profesional attention from beginning to the end of the purchase process including the delivery of the car. Angela at the beginning of the purchase over the phone and Ram Betamcourt during the delivery of purchase process including the delivery of the car. Angela at the beginning of the purchase over the phone and Ram Betamcourt during the delivery of the car to my house. More
by hcsunrise
Employees Worked With
Angela
April 26, 2021
All contracts were signed before I arrived and I only needed to sign a couple more (title and registration) when I go there. Easiest car buying experience ever! needed to sign a couple more (title and registration) when I go there. Easiest car buying experience ever! More
by meganblanchette3
Employees Worked With
Logan
April 26, 2021
I got a very dirty car. They didn't deliver to my although I paid for delivery. They did not give the referral bonus to me although I had a referral. The customer service is not responsive at all!! although I paid for delivery. They did not give the referral bonus to me although I had a referral. The customer service is not responsive at all!! More
by Armin
Employees Worked With
CARVANA
April 26, 2021
Delivery was delayed once, but other than that, it was an easy process. My new vehicle is great. This is the second car we have bought from Carvana. I would do business with them again. easy process. My new vehicle is great. This is the second car we have bought from Carvana. I would do business with them again. More
by mqualls
Employees Worked With
Do not recall.
April 26, 2021
Convenient delivery to my home. Initial delivery was postponed with no explanation. Second time they were prompt. Delivery driver was nice, but not informed on vehicle features- wore mask below nose. postponed with no explanation. Second time they were prompt. Delivery driver was nice, but not informed on vehicle features- wore mask below nose. More
by LBeau
Employees Worked With
Anthony
