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Carvana
Tempe, AZ
10,147 Reviews
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10,147 Reviews of Carvana
April 26, 2021
All contracts were signed before I arrived and I only needed to sign a couple more (title and registration) when I go there. Easiest car buying experience ever! needed to sign a couple more (title and registration) when I go there. Easiest car buying experience ever! More
by meganblanchette3
Employees Worked With
Logan
April 26, 2021
I got a very dirty car. They didn't deliver to my although I paid for delivery. They did not give the referral bonus to me although I had a referral. The customer service is not responsive at all!! although I paid for delivery. They did not give the referral bonus to me although I had a referral. The customer service is not responsive at all!! More
by Armin
Employees Worked With
CARVANA
April 26, 2021
Delivery was delayed once, but other than that, it was an easy process. My new vehicle is great. This is the second car we have bought from Carvana. I would do business with them again. easy process. My new vehicle is great. This is the second car we have bought from Carvana. I would do business with them again. More
by mqualls
Employees Worked With
Do not recall.
April 26, 2021
Convenient delivery to my home. Initial delivery was postponed with no explanation. Second time they were prompt. Delivery driver was nice, but not informed on vehicle features- wore mask below nose. postponed with no explanation. Second time they were prompt. Delivery driver was nice, but not informed on vehicle features- wore mask below nose. More
by LBeau
Employees Worked With
Anthony
April 26, 2021
No issues in the buying process. Had it all complete in under an hour. Was nice not being held captive in an actual dealership. Car was as advertised. The drop off was also a pleasant experience. under an hour. Was nice not being held captive in an actual dealership. Car was as advertised. The drop off was also a pleasant experience. More
by equinox723
Employees Worked With
Brian Lohr
April 26, 2021
Finding a car was the easy part, it’s everything else that’s provided hurdles. Even though you enter your banking information on their website it doesn’t automatically link it to the other 2 sites that n that’s provided hurdles. Even though you enter your banking information on their website it doesn’t automatically link it to the other 2 sites that need it & their portal doesn’t make it as easy as it should to accomplish that. The car was delivered with some mystery “adhesive” on the paint job. We are working with their insurance to get this issue resolved. Other than those annoyances it’s been a better experience than a traditional dealership. More
by jeff
Employees Worked With
Rebecca
April 26, 2021
This is my second time buying from Carvana and I love it. I went to a dealership first and that was the worst experience ever. Came home and within 2 hours had chosen my Highlander and I love it. Would I went to a dealership first and that was the worst experience ever. Came home and within 2 hours had chosen my Highlander and I love it. Would defiantly recommend. More
by tweetygirl
Employees Worked With
Ron Morris
April 26, 2021
Carvana is super comprehensive and thorough. A great buying experience. They help you along the whole process, from selecting the right car to getting it registered. buying experience. They help you along the whole process, from selecting the right car to getting it registered. More
by kiadavis59
Employees Worked With
Terrell
April 26, 2021
The whole thing from start to finish was rough. They were supposed to deliver on a specific day. They called and tried to change the delivery date due to a rubber seal at the bottom of the door. I told them supposed to deliver on a specific day. They called and tried to change the delivery date due to a rubber seal at the bottom of the door. I told them that I would fix it and to deliver it on the day agreed upon. After signing the contracts 3 more times they still didn't hit the delivery date. All of the sudden there were more problems with the car. Meaning that you sold me a car before inspecting it. The car was delivered 2 days later and a dent was found on the back of the car that was not noted in the description and the speakers in the front are blown.. Now I have to schedule a time to go and have it fixed. This whole process has been a nightmare. I have now been told that they screwed up on the documents and had to FedEx me some hard copies to sign and return.. I have done this and I am still getting texts and emails about being "dangerously close to not being able to drive my car". Carvana has screwed up multiple times and sent me multiple contracts and multiple messages about it. I have jumped through every hoop and still don't know if it is enough.. I have had my car for almost a month and I'm still getting hammered by their screw ups. I will NOT be recommending Carvana to friends or family. They have made this vehicle purchase an absolute nightmare. Honestly... It's not worth the hassle or headache... More
by ssmith11996
Employees Worked With
I don't remember
