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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

April 26, 2021

Received a call from carvanha it was not listed properly it had lots of body damage was re painted and nowhere no photos or description showed this. I return the car the same day at my expense and I am st More

by james.h.crupi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Apr 26, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We wish we could have resolved this issue with you and made sure you ended up in a car that you felt safe and happy with, but we are glad that you utilized your 7 Day Money Back Guarantee to return the vehicle. ​​​​​​​Additionally, Please accept our apologies for any undue inconvenience while attempting to speak with our advocates. We have been experiencing an increase in our call volume, which has resulted in longer than normal wait times. Carvana prides itself on transparency and expects all advocates to convey clear and concise next steps to our customers to address any questions or concerns. Additionally, Carvana has a chat feature on our website that allows for a quicker response. In the event you are having difficulty reaching out via phone, our chat feature can be utilized to express the need for urgency regarding your questions and concerns. We appreciate your patience as we continue to resolve our extended hold times.

April 26, 2021

This is my second purchase with Carvana. Our first purchase was so simple and easy a year later we came back for a second vehicle. This experience was good but a little rockier than the first. The car More

by Katie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin, not positive on the name
April 26, 2021

Couldn’t find the car I wanted with the payment that would make me happy. Called the number and within an hr I had the car, payment and all papers signed. The lady I spoke to was absolutely awesome. More

by Susanorr1202
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay
April 26, 2021

Shopping was simple and fast. Upon delivery, I noticed the interior wasn't very clean. Everyone I know selling a used xar would have done a better job. But cleaning is easy, I'm glad all mechanical item More

by larrylemme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert
April 26, 2021

Everyone was very helpful and the process was easy and simple. They made the process stress free and I enjoyed receiving my new car through Carvana. More

by Linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Every employee I spoke with.
April 26, 2021

Everything went smoothly. Car delivery was delayed a couple of days. Otherwise, no issues. Appreciated the convenience, especially Carvana taking care of the registration process. The easiest car purcha More

by vikin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Sebastian
April 26, 2021

I definitely took my time before making a purchase via Carvana. It was a smooth process will a minimal glitch. Carvana staff was friendly & professional. The hardest part was waiting on delivery of my pur More

by Stacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gillian
April 25, 2021

Carvana is did a great job cause i trade a car from them 7 days ago Up fully no problem comes and love the car More

by Valerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
April 25, 2021

Best experience ever! I will never go to the traditional dealership again!!! I love the text message to keep in informed. I arrived and the experience with the vendor machine was wonderful!! I was in and More

by Brandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
April 25, 2021

Very easy process to purchase a car at a reasonable price. The only complaint is talking to a sales person I didn't always get the dame person. Apparently they didn't have access to my pending purchas More

by jgscherm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terek and couple of others
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