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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

April 24, 2021

Everything was great except Carvana waited until it was too late for me to respond to let me know my driver's license was too blurry and they needed a new one. The delivery was delayed by an entire week wh More

by brenarlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
meghan cook a customer service rep.
April 24, 2021

my wife is happy, so i am :)thank you.. we traded our my wife is happy, so i am :) thank you.. we traded our car, got best offer and a car which we wanted. Thanks you so much More

by ramzan ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dealt online
April 24, 2021

The best and easiest car buying experience ever! Recommend highly. Went above and beyond when delivering our car. So friendly and efficient. Will definitely buy from again. More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
April 24, 2021

Carvana is the worst , Dont waste your time and money . Think twice . Their customer service is worst and no one cares . Be care-full before you go with Carvana . Research and go to another dealer or you w More

by harvey02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Apr 26, 2021 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is and we are sorry that your experience was anything less than that. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. We would love the opportunity to discuss this with you but we were unable to locate an account with the information provided. Should you have any additional questions or concerns, please do not hesitate to contact us at (800) 333-4554 or through our 24-hour chat feature.

April 24, 2021

I had knee surgery just a few days before my car was to be delivered. The guy who dropped it off. Told me that he made sure that the gas tank was full for me when I was able to drive it!!! How awesome was More

by Dorothy.enciso1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown name
April 24, 2021

Carvana's purchasing process made it easy to select the car I wanted and everyone that I connected with at Carvana was extremely courteous, knowledgeable and helpful through every step. More

by skip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not available
April 24, 2021

It’s so fast and easy! I’ve bout 2 cars at Carvana now and couldn’t be happier with both. I highly recommend it to anyone who wants to actually enjoy buying a car. More

by Malbenice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
April 24, 2021

Buying and trading vehicles was unbelievably easy.Couple Buying and trading vehicles was unbelievably easy. Couple of small problems with the car. Tire sensor is gone and one AC tabs missing. Thank you More

by krwescott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names
April 24, 2021

I was thoroughly impressed with the ease of the whole process. Carvana really does everything for you and my delivery driver was so kind and helpful! More

by powell.sare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deyshawn Bond
April 23, 2021

I was excited when I got my car, all looked good, but now its is in the shop and they are saying it needs a new engine. I've only had it 9 days and only got to drive it twice. Very dissapointing More

by nkemjika8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carvana team
Apr 26, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

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