Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,143 Reviews of Carvana
April 24, 2021
Almost 3 weeks from time of purchase to delivery. Carvana favorite phase is we will get back to you to 24 to 48 hours and they never do. Called several times and telephone system said phones were s Carvana favorite phase is we will get back to you to 24 to 48 hours and they never do. Called several times and telephone system said phones were so busy they could not get to me. Ive had other people ask me how it was to deal with Carvana and after I told them they will never use Carvana. I can not think of one postive thing to say. Funny but not funny my bank did a transfer to Carvana and I was told I had to wait for the transaction to clear. They had no idea what a bank transfer mean. They are worse than dealing with a deaerlship. At least it does take 3 weeks to deliver. More
by dalergibson
Employees Worked With
dealed with many none were memorial as they were idiots
April 24, 2021
This was one of the best car buying experience I have ever had and I have owned and purchased over a hundred cars in my life. The next time I purchase a car I will use Carvana. ever had and I have owned and purchased over a hundred cars in my life. The next time I purchase a car I will use Carvana. More
by Jeff
Employees Worked With
Michelle
April 24, 2021
This is the third car I have purchased from Carvana. After spending a few days searching I found the right one. The delivery was delayed which I was not happy with but it was understandable. My car had After spending a few days searching I found the right one. The delivery was delayed which I was not happy with but it was understandable. My car had only 16K miles and on delivery I found the tires were shot. Also found the touchscreen was delaminating. Both of these issues should have been caught and repaired before delivery. After driving the car a short time I found another electronic issue. I had to go through SilverRock, Carvana's service partner and found them difficult to deal with. I spent hours trying to resolve the issue with Carvana and SilverRock. After 3 days the repairs were finally approved. I was upset because I was wasting a lot of time trying to solve issues that Carvana should have taken care of before delivery. That being said, I love the car and I got a great deal on it. I am pleased with the purchase and I still believe in Carvana. My first two purchases went well and I understand that sometimes things happen beyond anyone's control. My only suggestion would be that Carvana find a better service company than SilverRock. I am happy they have approved the necessary repairs but it was a huge hassle. I find all of the advocates friendly and helpful and even though I had huge issues I still will recommend Carvana in the future. More
by cl
Employees Worked With
Patrick
April 24, 2021
Carvana is the BEsT!!!! Loved everything about them! Even how they communicate with you brings a smile to my face! They use humor and wit and are very organized and communicate well. If you can buy the car, how they communicate with you brings a smile to my face! They use humor and wit and are very organized and communicate well. If you can buy the car, go with Carvana! More
by Ashleypchurchill
Employees Worked With
Started with a K
April 24, 2021
Easy process avoid the hassle of sales people and finance trying to upsell products. They were in constant contact and the delivery was smooth. The driver was very courteous and a pleasure to deal with. trying to upsell products. They were in constant contact and the delivery was smooth. The driver was very courteous and a pleasure to deal with. More
by Egomez273
Employees Worked With
I didn’t get names
April 24, 2021
Everything was great except Carvana waited until it was too late for me to respond to let me know my driver's license was too blurry and they needed a new one. The delivery was delayed by an entire week wh too late for me to respond to let me know my driver's license was too blurry and they needed a new one. The delivery was delayed by an entire week which really put me in a bind. Also I am missing the spare tire and the kit. If i get a flat tire before I have a chance to find a spare to fit it will be a problem. But the buying process, prequalification and the shopping for that right vehicle is the only way to buy a car these days. More
by brenarlene
Employees Worked With
meghan cook a customer service rep.
April 24, 2021
my wife is happy, so i am :)thank you.. we traded our my wife is happy, so i am :) thank you.. we traded our car, got best offer and a car which we wanted. Thanks you so much my wife is happy, so i am :) thank you.. we traded our car, got best offer and a car which we wanted. Thanks you so much More
by ramzan ali
Employees Worked With
dealt online
April 24, 2021
The best and easiest car buying experience ever! Recommend highly. Went above and beyond when delivering our car. So friendly and efficient. Will definitely buy from again. Recommend highly. Went above and beyond when delivering our car. So friendly and efficient. Will definitely buy from again. More
by Carolyn
Employees Worked With
Steve
April 24, 2021
Carvana is the worst , Dont waste your time and money . Think twice . Their customer service is worst and no one cares . Be care-full before you go with Carvana . Research and go to another dealer or you w Think twice . Their customer service is worst and no one cares . Be care-full before you go with Carvana . Research and go to another dealer or you will regret it . More
by harvey02
Employees Worked With
NA
April 24, 2021
I had knee surgery just a few days before my car was to be delivered. The guy who dropped it off. Told me that he made sure that the gas tank was full for me when I was able to drive it!!! How awesome was be delivered. The guy who dropped it off. Told me that he made sure that the gas tank was full for me when I was able to drive it!!! How awesome was that!!! Thank you so much for a great experience altogether! More
by Dorothy.enciso1
Employees Worked With
Unknown name
