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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
April 20, 2021
excellent experience. the purchase procedure was very direct and easy. looking forward to the next purchase from Carvana. thanks for all the positive assistance and courtesy direct and easy. looking forward to the next purchase from Carvana. thanks for all the positive assistance and courtesy More
by pch1281
Employees Worked With
Sebastian........Jordan
April 20, 2021
Quick, painless, fun. Find a car and a payment plan that works for you. Achieving goals has never been so easy and rewarding! Highly recommend! works for you. Achieving goals has never been so easy and rewarding! Highly recommend! More
by Hollisdorsey
Employees Worked With
Can’t remember
April 20, 2021
Horrible and slow experience. I was trying to trade/sell my current car and purchase a new one from Carvana and it was a painful process to the point I just canceled it and went elsewhere. The purchase pro my current car and purchase a new one from Carvana and it was a painful process to the point I just canceled it and went elsewhere. The purchase process wasnt too bad but the sell process is horrible and slow. Communication is terrible and getting an actual human from that group on the phone is pretty much impossible. Ended up just going to Carmax. More
by amullen515
Employees Worked With
virtual
April 20, 2021
The fact that i had to wait a month to pickup my car was a little extreme and very annoying. My other acura during the wait time decided to stop running for that waiting period and so i had to pay gor a ren a little extreme and very annoying. My other acura during the wait time decided to stop running for that waiting period and so i had to pay gor a rental to get me around. If only carvana had a program where if you dont have a car or your current car breaks down during the time you are waiting for your new car. It would help out and give new customers and give them confidence and trust in carvana. Other than that I would of gave them 5 stars on everything else. The way the customer service rep. handled my situation with them delaying shipment/pickup was amazing. When I finally got to the vending machine and seen my Acura TL, It was so beautfiul and actually better than the picture to be honest. They let me take it on my test drive and after that drive I was like "yup. This is it. This is perfect." It drives amazingly and I had no issues whatsoever with anything on or from the car. More
by Cortnibay
Employees Worked With
I cant remember...??
April 20, 2021
From beginning to end, Carvana met all expectations and more!! This is the only way to buy a car-- espcially during this pandemic. Everything went smoothly and I love my (like new!) used car. Lorraine, I more!! This is the only way to buy a car-- espcially during this pandemic. Everything went smoothly and I love my (like new!) used car. Lorraine, IL More
by darienla
Employees Worked With
Bri
April 20, 2021
a week prior to my Carcana purchase I drove 2 hours to a dealership to buy a 2020 Mazda. When I arrived they added $1200 on the ad price for bogus fees, conditioning and theft insurance. I stormed off the l dealership to buy a 2020 Mazda. When I arrived they added $1200 on the ad price for bogus fees, conditioning and theft insurance. I stormed off the lot. Carvana had none of that. All costs were crystal clear and necessary. I had a chat person help walk me thru the offer...4 days later, a cute blond dropped the car off at my house, the 2020 Acura TLX looks flawless. The price was good. My single only little gripe is, no owners manual and radio code card or sticker. I spent 2 days figuring out how to get a serial # to get the code. Carvana does not promise an owners manual is included, but I think a Radio code should be included. I just may never go to a Car Dealership again. Caravana seems to be a better system. Click and purchase. Worked for me. More
by sdanville
Employees Worked With
Madeline,
April 20, 2021
First time buying a car from Carvana was great. That is why I decided to buy again after that car was wrecked. My second experience was not as smooth. After being excited to receive the new car, it arriv why I decided to buy again after that car was wrecked. My second experience was not as smooth. After being excited to receive the new car, it arrived and before it was off the trailer the delivery guy pointed out that the tires were dry rotted and chunks out of one of the side walls. So if I wanted to keep the car, I had to take it and get new tires and deal with the insurance company and waste my time on Saturday. The insurance company agreed to put the cheapest tires possible on a vehicle that originally cost $50000.00. Therefore I paid extra to get descent tires. You would think that at least original equipment would have been used. While getting the tires, the mechanic pointed out that the brakes were shot and also needed to be replaced. Both of the things I would have been expected to have been taken care of on the 150 point inspection that Carvana touts as part of the process. The insurance company paid for the brakes, but should not have been my responsibility. After driving the car, we discovered that there was no back up camera, that it was advertised to have and a extra that I was really looking for. Besides all that the car was nice looking and after going through all the financing, we were not up to starting the process from scratch and ended up keeping the carvana did reimburse us $500 for the camera and that was appreciated. I would prefer to have the camera.So this experience has been frustrating and Carvana has some work to do to keep my business or to get a referral. So the yes on recommending the dealership comes with some hesitancy. More
by russell massey
Employees Worked With
too many names to remember, some one different every time
April 20, 2021
Fair price on the new vehicle, and 2k better trade in compared to the local dealers. Smooth process from start to end. Every contact was smooth and the representative picked up where the last one left of compared to the local dealers. Smooth process from start to end. Every contact was smooth and the representative picked up where the last one left off with no issues or interruptions. I will buy my next vehicle with Carvana! Funny thing is I have worked for new car dealerships for 10 years in the past, this was a much better way to buy! More
by chevy_man_rob
Employees Worked With
Rob, George, others I forgot (sorry!)
April 19, 2021
They were polite. I felt comfortable. I am glad I found this dealership. The process was easy. I am very happy with the car and the warranty. this dealership. The process was easy. I am very happy with the car and the warranty. More
by cruzandco@gmail.com
Employees Worked With
Carvana
