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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
April 21, 2021
Easy to purchase. After that customer service is terrible. 8 months and no plates. Website is terrible for customer questions. They say transparency is theri motto. It's not - financing uses there terrible. 8 months and no plates. Website is terrible for customer questions. They say transparency is theri motto. It's not - financing uses there own credit scoring so don't look to your credit scores from the credit agency for a guideline. Long hold times getting to a customer advocate. And just got hung-up on by SilverRock customer support while asking a question. Makes one want to go back to the dealers for the next purchase. More
by Sinderblock
Employees Worked With
Forgot
April 20, 2021
My delivery was rescheduled THREE times. On the final reschedule, I told myself I would not tolerate any more of the bad business. The day of the delivery, the delivery guy calls and tells me that he's r reschedule, I told myself I would not tolerate any more of the bad business. The day of the delivery, the delivery guy calls and tells me that he's running behind schedule, but will arrive at my home about an hour late. He calls back a few minutes later and tells me that he just drove the car and the brakes are squeaking very loudly and the car needs a brake job. REALLY??? YOU'RE TELLING ME THIS AN HOUR BEFORE DELIVERY???? IVE TAKEN OFF WORK. IVE MADE PLANS TO RECEIVE THE DELIVERY. NOT ONCE BUT THREE TIMES NOW!!!!! WHAT ABOUT THE 150 POINT INSPECTION YOU CLAIM TO DO???? WHAT ELSE IS WRONG WITH THE CAR THAT YOU HAVEN'T BOTHERED TO CHECK???? I HATE CARVANA AND WILL CONTINUE TO SPEAK ABOUT HOW HORRIBLE THEIR SERVICE IS. AVOID CARVANA AT ALL COSTS!!!! IT SHOULD NOT TAKE A MONTH TO BUY AND RECEIVE A CAR!!! More
by DBuch1881
Employees Worked With
I spoke with a total of 8 reps.
April 20, 2021
I am so happy my family member recommend Carvana. I loved the customer support and the knowledge of each member. I am already making plans to buy my 2nd car from here. loved the customer support and the knowledge of each member. I am already making plans to buy my 2nd car from here. More
by luisemb25
Employees Worked With
all were great
April 20, 2021
Very nice, easy, and quick process. No hassles. Love that I didn’t have to sit in a dealership all day to get approved and get a great vehicle at a decent price. I didn’t have to sit in a dealership all day to get approved and get a great vehicle at a decent price. More
by texmexinatl@gmail.com
Employees Worked With
Ansley
April 20, 2021
This was my first time selling my car, with Carvana and I’ll definitely be using them again! They came and picked up my jeep and paid my loan off in a week, so I was able to go out and purchase a new vehic I’ll definitely be using them again! They came and picked up my jeep and paid my loan off in a week, so I was able to go out and purchase a new vehicle. I highly recommend them and I’ll be spreading the word of how fantastic their services was! More
by Brittney
Employees Worked With
Nicky, Brady and of course Sebastian :)
April 20, 2021
Concept will take some getting used to. Carvana advertises no hidden fees yet you have several hidden fees within your vehicle title and registration billing. The state of Maryland fee for title r advertises no hidden fees yet you have several hidden fees within your vehicle title and registration billing. The state of Maryland fee for title registration is $20. Carvana charges $100. Really? More
by vettman79
Employees Worked With
Josh
April 20, 2021
Well I didn’t exactly have the best experience. Delivery date was postponed twice due to the vehicle not being picked up by the truck. I will say in the end Carvana finally came through. The vehicle I bough date was postponed twice due to the vehicle not being picked up by the truck. I will say in the end Carvana finally came through. The vehicle I bought is exactly what was on the site. More
by xxdevlxx
Employees Worked With
Don’t remember
April 20, 2021
The buying/trading in process was easy enough but trying to get help with my new purchase has been a nightmare. I have had it 8 days and am still waiting for several things to be resolved. It's near impos to get help with my new purchase has been a nightmare. I have had it 8 days and am still waiting for several things to be resolved. It's near impossible to get a hold of anyone, and when you do, there is no follow up. More
by jessicaanderson1115
Employees Worked With
not sure
April 20, 2021
I purchased a Infiniti q50 from carvana I. 2018 had little to no issues. I just bought the Mercedes-Benz 2017 and I had lots of issues. First my driver's license wasn't good yet it was. So my order little to no issues. I just bought the Mercedes-Benz 2017 and I had lots of issues. First my driver's license wasn't good yet it was. So my order was canceled without valid reason at least 10 times. Then they said my insurance that I just put on the car wasn't good. Then they couldn't find the title It was a very long and arduous ordeal. I have recommended carvana in the past. Now O feel like some of carvana's employees are bias and less that adequate to work with the public. Someone back into something before bringing the vehicle. It was damaged. It will be fixed but thus should have been reported and solved prior to delivery. I was promised to be reimbursed for the trouble of take a month to get the car and also for my transportation for a couple of week But we'll see. I need my title to put on my personal plates but apparently that's a 6 week wait. shrugs Too many issues to buy a car from a seamless online dealer. I'd use carvana again but it would be with lots of questions More
by Ryan
Employees Worked With
Shelly was great.
