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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
April 17, 2021
These are the nicest, easiest people you will ever work with. I have never had such amazing customer service. Easiest car buying experience EVER!!!!! I will for sure use them again when I'm ready for with. I have never had such amazing customer service. Easiest car buying experience EVER!!!!! I will for sure use them again when I'm ready for my truck. More
by Sherrmc45
Employees Worked With
I don't remember
April 17, 2021
Purchasing my car from Carvana was the easiest, most convenient way my family has ever acquired a vehicle. The buying/trade in process was simple! convenient way my family has ever acquired a vehicle. The buying/trade in process was simple! More
by Jlm2223
Employees Worked With
Alexis
April 17, 2021
Process was easy. Received it in time. But The vehicle came without the floor mats and very dirty...no thought into having it looking nice for the customer. To replace mats will be almost $175 was offered came without the floor mats and very dirty...no thought into having it looking nice for the customer. To replace mats will be almost $175 was offered $100 and for detail its a minimum of $150 and was offered $100. Emailed back about this offer and didn't hear back at all. More
by Sandyparalegal
Employees Worked With
Idk
April 17, 2021
Carvana came in handy . I was just getting my license and I didn’t want to nor had the time to go to a dealership. They are awesome. The delivery and customer service was the best. The person dropping off th I didn’t want to nor had the time to go to a dealership. They are awesome. The delivery and customer service was the best. The person dropping off the vehicle was so nice and super sweet each time. More
by Shirelle.h
Employees Worked With
Everyone.
April 17, 2021
Car was delivered by a very nice man who liked my dogs. The car was very clean and runs great! Some confusion on whether or not Caravana is getting my registration transferred. I plan to call on Monday. The car was very clean and runs great! Some confusion on whether or not Caravana is getting my registration transferred. I plan to call on Monday. The right front tire won't keep the correct pressure, so I'm going to take it to a local shop. The nearest Caravana shop is 25 miles away. More
by runbe27
Employees Worked With
Mike, and I forget other names!
April 17, 2021
Easiest way to buy a car. Had some issues with it but within the 7 days you guys replaced everything wrong with it. Happy! thumbsup! within the 7 days you guys replaced everything wrong with it. Happy! thumbsup! More
by brett_frey
Employees Worked With
I don't remember her name but she was awesome!
April 17, 2021
Rear tires should have been replaced they had plenty of tread however they were seriously dry rotted in the tread grooves. My mechanic informed me they were extremely unsafe. So I replaced all four tires tread however they were seriously dry rotted in the tread grooves. My mechanic informed me they were extremely unsafe. So I replaced all four tires with new Firestone tires. Other than that and the fact that it was full of sand and dog hair and the antenna was missing I love the vehicle More
by tpipher
Employees Worked With
Jamie
April 16, 2021
Great experience from start to finish. Received the best Great experience from start to finish. Received the best price for my trade in compared to three (3) local Infiniti dealers, & Carmax and a great p Great experience from start to finish. Received the best price for my trade in compared to three (3) local Infiniti dealers, & Carmax and a great price for the car I purchased. More
by scooterannapolis
Employees Worked With
Sydney Sweeney
April 16, 2021
I had an exceptional experience with all aspects of buying a car through Carvana! The app made it very easy to narrow my search and keep tabs on available vehicles. Once I decided, Carvana customer ser buying a car through Carvana! The app made it very easy to narrow my search and keep tabs on available vehicles. Once I decided, Carvana customer service was so helpful throughout the process. The car arrived exactly on time, and was even better than I had hoped! the only surprises were good ones. It also saved me the hassle of going to a dealership, which is priceless. I give my highest recommendation for Carvana! More
by sks24
Employees Worked With
Justin
April 16, 2021
I received my car, process was super easy, the delivery driver-Rachel was amazing. She needs a raise. The car had quit a few more things wrong with it than showed online. Between scratched, cracks, & inter driver-Rachel was amazing. She needs a raise. The car had quit a few more things wrong with it than showed online. Between scratched, cracks, & interior stains as well. 3 days outside of my 7 day return all engine lights lit up. Still under warranty, but should not happen. Now I have to be without a car for days for it to be looked at & under the warranty you pay for your own vehicle & POSSIBLY get reimbursed from the CLAIM date. Which is when it gets into the garage on a Monday, while this happened Friday morning. The whole process was not fair for me who just paid for a new vehicle plus the fees for a rental on top of it. All after 10 days of having it. Obvious mechanical issues as well. Make sure to take your vehicle to a mechanic in the 7 days to look over. More
by vought59
Employees Worked With
Rachel
