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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
April 29, 2023
You really want a review. ..OK, here it is. We paid cash for our vehicle and expected to have it delivered to our home, but the system told us our zip code didn't qualify for d ..OK, here it is. We paid cash for our vehicle and expected to have it delivered to our home, but the system told us our zip code didn't qualify for delivery so we needed to pick it up. Our car was "lost" during the shipping process and was delayed over a week which required me to take an additional day off. Seriously...I got email updates every step of the way from Arizona to Denver. Once the vehicle got to the Denver metro area, the updates suddenly stopped, which was followed by an email saying the delivery had been delayed. I had to call them for further details, not the other way around. The local office promptly blamed it on the third-party trucking company. On the way home from picking up our vehicle, I noticed a severe pulsation in the brake pedal and steering wheel while braking, which normally means warped rotors. The emissions indicator also illuminated just about the time we arrived home less than 30 mins after picking up the car!! I opened a case with SilverRock and took the car to their preferred servicer, which is a local Firestone Retailer. After driving the vehicle less than 30 total miles since picking it up from Carvana, they verified the front rotors were severely warped and got them fixed. They were unable to address the emission light and said I would need top take it to BMW. On the phone before picking up the vehicle, Firestone informed me that I am responsible for a $100 deductible for the repairs!?!? Taking the car to BMW will be an additional $350 deductible since they aren't "in-network" so I will end up fixing it myself. Their warranty is actually a huge joke. On a side note, we discovered our vehicle did not have a couple features that it was listed as having in their listing, such as the LED headlights. Before taking delivery of the car, we actually felt pretty good about our purchase and were actually thinking about trading in another of our vehicles for a truck. However, after going through all of this and having to pay out-of-pocket to get a new car repaired just to able drive it safely and STILL going through it getting the emissions repaired, I will probably never purchase a car at Carvana ever again. More
by jmakatura
Employees Worked With
N/A
April 28, 2023
Very easy financing and choosing the right vehicle just for you! I have bought two cars from Carvana and will continue to do so. They make the process very easy and no slimey salesmen! for you! I have bought two cars from Carvana and will continue to do so. They make the process very easy and no slimey salesmen! More
by Nikki.mccoy08
Employees Worked With
None
April 28, 2023
The car needed cleaning inside the back. Rusted tailpipe was not disclosed and only informed to me the day of delivery. Delivery was scheduled but I was asked to come pick the car the day o Rusted tailpipe was not disclosed and only informed to me the day of delivery. Delivery was scheduled but I was asked to come pick the car the day of delivery. Tires had to be filled up after the car came down because they were too short staffed to complete their checklists. More
by Sullysullivan123
Employees Worked With
I don’t know her name but she was the best part of the whole experience. I might not have continued with the purchase if not for her service.
April 26, 2023
Was very pleased with the experience purchasing my vehicle thru Carvana fast easy financing and saving lots of time vs going to the Dealership !!! vehicle thru Carvana fast easy financing and saving lots of time vs going to the Dealership !!! More
by Kike1449
Employees Worked With
Carvana
April 26, 2023
During online shopping for this car, I carefully looked at the exterior and interior imperfections noted. They did not note a major imperfection with the side view mirror. It was very obvious (by paint and at the exterior and interior imperfections noted. They did not note a major imperfection with the side view mirror. It was very obvious (by paint and metal showing) that the whole side view mirror had been replaced with after market part. Makes me think this was intentional. More
by jhutchens716
Employees Worked With
Unsure
April 26, 2023
This was the best car buying experience that I have ever had. The deal was unbeatable giving the price and mileage. My encounter with the nice employee during the vehicle exchange was memorable. Carvana was had. The deal was unbeatable giving the price and mileage. My encounter with the nice employee during the vehicle exchange was memorable. Carvana was honest and upfront regarding the condition of the vehicle. Definitely will be using Carvana in the future. Very satisfied! More
by Jthanas
Employees Worked With
Dave
April 24, 2023
My experience was actually struggle. It took about a month to get a car.. my bank was an issue so that two about two weeks to figure out. Then the car I bought the first time the check e It took about a month to get a car.. my bank was an issue so that two about two weeks to figure out. Then the car I bought the first time the check engine light came on the day I was picking it up. I went in to cancel the order and the gentlemen on the phone was patient and kind and helped me find a different vehicle. I was ready to go elsewhere. Whoever he was, deserves a raise. I received this vehicle without any issues, and after a week I can say I do love it. The gentleman that saved the purchase truly deserves a raise and a reward, because I was extremely frustrated and he heard my feelings, helped me find a car, and honored my wishes. And now I love it. I’m 50/50 if I would recommend Carvana. The reviews and all over the internet say NOT to use Carvana but I was trying to trust the process. I do love the car now but after a month and two cars of struggle, it was more challenging than I was ready for. More
by kcleigh1
Employees Worked With
I don’t know his name but it was April 10 phone call with an agent, gentleman. It’s worth digging into to honor him.
