Carvana

If I could leave 0 stars I would, not only was my car delayed with no reasoning behind it, I had to borrow a vehicle as my old one was already sold.. drove 800 miles round trip to pick up and turns out t delayed with no reasoning behind it, I had to borrow a vehicle as my old one was already sold.. drove 800 miles round trip to pick up and turns out the engine needed to be replaced, new struts, new engine mount, new belts, new washer fluid tubing, and new thermostat . The check engine light came on two days after I got home.. when talking to a rep there was no remorse, basically told me xxxx happens and I had to drive another 800 mile round trip to exchange the car while 8 months pregnant and with a toddler. New car runs great, miles were 5,000 more than the listing supposedly it was noted on the account in case their is a warranty issue but I won’t hold my breath. The seats were soaking wet and it stunk like chemicals so bad my fiancé threw up. I will never use Carvana again and I’ve advised anyone who would listen to take their business elsewhere. this company takes no ownership for their mistakes and has no desire to make it right. More

Shipping was delayed multiple times and was told I’d get a refund but didn’t a refund but didn’t More

Delivery date was pushed 2 weeks due to a "cosmetic issue" Carvana could not or would not explain. That wasn't a major issue, just tedious. The real issues came after delivery. 6 days and 650 mile issue" Carvana could not or would not explain. That wasn't a major issue, just tedious. The real issues came after delivery. 6 days and 650 miles after delivery, my Q5 with less than 25k miles suffered what can only be called catastrophic issues. The Drive System malfunctioned and cylinder 3 was toast due to metal shavings in the engine. I'm now looking at a total engine and turbo replacement, along with other components. Luckily, this will be covered under the Silver Rock warranty, but that doesn't change the fact that I'll be making my first payment on a car that I can't even drive. I waited 3 days for Silver Rock's "preferred service center", which is just a Firestone tire shop to tell me they couldn't diagnose, much less fix the car before I could get approval to send it to Audi for service. The car has now been in the shop for more days than it's been in my possession, and I'm looking at another 3-4 weeks before I get it back. More

Not reliable cars and then your stuck with them paying high prices for years !! On broke cars high prices for years !! On broke cars More