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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 27, 2021

Never thought buying my next car and trading in my old car would have been such a great experience even with covid. Would recommend it to everyone More

by f.russo173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy
March 27, 2021

Easiest car buying experience ever!! Very professional experience! Will use it again and suggest to friends and family! If you don't enjoy the hassle of buying from a dealer this is the way to go! More

by wardfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
March 27, 2021

This is our second purchase from Carvana and they have both been WONDERFUL! We hate to haggle with salespeople and this is 100% haggle free! Do it! It is great quality and so easy (and fun)! More

by Jillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MISD
March 27, 2021

When I say "SMOOTH AND EASY PROCESS", it's the TRUTH! Will tell everyone about my experience, as well make more future purchases with Carvana. More

by Ms.Nique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All Representatives
March 27, 2021

Called me a few hours before delivery FYI tell me vehicle would not be delivered on time. I said cancel my order then they agreed to deliver on time. Vehicle was delivered damaged to passenger side paint scr More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnathan
Mar 30, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. We want to ensure that every customer has an exceptional car buying process. This starts with meeting the deadlines we set and providing accurate timelines. The last thing we want to do is inconvenience a customer in any way with delay, in addition to having to go through the After Sale Repair process. The appropriate fixes should have been done prior to delivering the vehicle and we want you to know we understand the inconvenience of having to take the vehicle to a repair facility on your own time. We hold customer satisfaction to a high standard and if there is anything else that we can do for you, please do not hesitate to give us a call at (800) 333-4554.

March 26, 2021

Buying was easy the delivery driver was great answered any questions that I had but had a couple issues with the car tail lights didn’t work got pulled over and they tried to put self tapping screws in li More

by landonhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 29, 2021 -

Carvana responded

Thank you for providing details of your entire purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience, and we are glad we were able to provide you with the easy and streamlined car-buying experience that we always aim to provide our customers. However, we are very disappointed to hear about the issues you experienced during your 7-Day Money Back Guarantee. The tail lights from your vehicle malfunctioning definitely does not fit within our high standards we hold our vehicles to, and there is no excuse for us missing this during our inspection. We do put each of our vehicles through two separate inspections prior to delivering that vehicle, but if you do have any additional concerns please reach out to us so we can address them for you. We would love to improve your experience, so feel free to reach out to us at (800) 333-4554 if we are able to assist you with anything else.

March 26, 2021

I hated to buy a car because of all the hassle one has to go through just to get a ride to get you to work. You guys did awesome and I tell everyone how great Carvana did!!!! More

by p_p6920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember there names
March 26, 2021

Carvana's business model will consume the industry. Walking onto a dealer lot or showroom floor will become obsolete. You can return your car within 7 days and up you can do this more than once until y More

by lisaszy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovonni
March 26, 2021

I can't even put in words how wonderful carvana is and has been on my new car journey.. Never will I go back to a regular dealership. Only issue I had was my car was a week late in delivery. But crap happ More

by sanjaso77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sale advocates, delivery driver, carvana hub.
March 26, 2021

CARVANA IS THE BEST!! The entire process from start to finish was superb!! And I am still driving my new car happily a month later!! It was such a smooth and simple process and then once we went to pick u More

by Wendy Mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aikera Bash
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