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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

March 19, 2021

I can’t say enough how easy and pleasant my experience with Carvana was. The online process was extremely easy to navigate. My vehicle arrived as scheduled. I received updates through every step of the pr More

by Zippy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
March 19, 2021

Trading in and buying a car has never been so simple. It felt safe with the 7 day guarantee money back policy but I loved the vehicle so much that it didn't matter! I got the best deal for the vehicle, no s More

by tjmitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
March 19, 2021

Not happy that my car was not delivered on time. It was scheduled a month in advance. That is more than enough time to get it where it needs to be. And to be notified the day before that is was delayed was More

by Knapsteinjt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 22, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. We are embarrassed by the delays that you experienced and understand your frustration since the vehicle was delayed more than one day and we should have let you know sooner rather than the day before your delivery. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride. 

March 19, 2021

I'm very pleased with the purchase of my new car ,my son introduced me to Carvana ,he also purchased a car through Carvana,the entire process was very easy ,i really appreciate the customer service,everyone More

by paulamarretta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deravine Harckman
March 19, 2021

Very helpful staff as well as quick turn around. Traded in a financed car and purchased with Carvana financing. Process took roughly a week including processing verification of income and delivery. More

by Joshcassidy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vin and Coral
March 19, 2021

Absolutely AMAZING first-time car buying experience. Will definitely buy all my cars in my lifetime from Carvana. Thank you so much, you guys are so easy, and friendly! More

by aguirrir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Mark
March 19, 2021

Excellent service. Car had a couple of issues not listed when purchasing the vehicle and Carvana arranged to have them fixed, no problem. Car is great and exactly what I expected. Carvana employee Oli More

by cshewman13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver
March 19, 2021

Unfortunately my purchase was delayed 5-6 times taking over a month to receive. I understand weather in the south was a factor for some of it, but there were a few other times, I received very short noti More

by anthonypacitto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cole, Karren, Charity Gilbert
March 19, 2021

This was the best car buying experience i have EVER had ! The process was so simple, yet very efficient. The customer service is impeccable ! I cant wait to refer all my friends and family. This is hands dow More

by rbuchanan35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone i dealt with was great!
March 19, 2021

I can't believe how simple Carvana was to get my new to me BMW. Thank you for the great and professional experience. Thank you More

by boost2208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus
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