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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
March 19, 2021
Generously giving these 2 stars only because the selection/ purchase process was actually very easy, and people I did speak with were very polite. Otherwise the process was kind of comically bad selection/ purchase process was actually very easy, and people I did speak with were very polite. Otherwise the process was kind of comically bad. Took 4+ weeks for delivery. Delivery ultimately scheduled 3 times. Not saying that some reasons for the delays weren't valid on their side, but I waited 2 weeks for my first delivery and wasn't alerted that it wouldn't be here until the day before it was set to arrive... to contextualize that, it still hadn't left its original facility in Arizona on the day it was to be arriving in Maryland. Why didn't the (text msg, mind you) alert come in a 'week' before, instead of the *day* before? The lack of a dedicated point of contact is a problem... there is no apparent individual purchase manager, no one person monitoring the sale or delivery. So, while I appreciate the peppy upbeat customer service speak, it falls short as, at customer service level 1, no one has any real answers to your questions. You have to get to a team leader before anyone can make any real decisions or provide real information. The process would be great if you have zero issues or never need to speak to someone, but if you do, good luck, enjoy the 7 repeating songs while you're on hold long enough to hear each several times. Acknowledging the above were relatively manageable annoyances, I ultimately returned the vehicle because it had 51 (literally) codes show up when I had it reviewed by my auto shop. Most minor, but two related to the transmission... no thanks, I'll pass on potential transmission issues. Brakes not operating properly, oddly uneven wear, my mechanic felt they should not have passed state inspection. A fender had been repainted... not a biggie, but... what happened there? That wasn't listed on the website... While I don't question their intent to do good work, their system/ structure to deliver as promised just isn't there yet. They'll get there, but I'd give it a couple years yet. More
by Mike P
Employees Worked With
Walter
March 18, 2021
Carvana is everything they say they are. From no pushy salespeople when we start, to realistic prices and follow-through when they promise at the end, it's all about the BEST car-buying experience ever. C salespeople when we start, to realistic prices and follow-through when they promise at the end, it's all about the BEST car-buying experience ever. Carvana will make brick and mortar car dealerships obsolete. More
by miriamp1129
Employees Worked With
I don't know.
March 18, 2021
Fantastic process where your income and expenses determine the vehicle you can afford. Delivery service amazing. Recommend this company to transform how we purchase cars determine the vehicle you can afford. Delivery service amazing. Recommend this company to transform how we purchase cars More
by trickypat
Employees Worked With
Don’t know
March 18, 2021
Buying a car from carvana was the best experience! The entire process from start to finish was efficient, hassle-free, and a great buying experience. I would recommend Carvana to anyone!!! The customer s entire process from start to finish was efficient, hassle-free, and a great buying experience. I would recommend Carvana to anyone!!! The customer service was beyond anything I’ve ever experience with any other company. I can’t express enough how easy buying a car was. More
by Red865
Employees Worked With
Dee Dee
March 18, 2021
The most straight forward vehicle purchase I have ever made. All the information I was goven was accurate and they were on contact throughout. Professional. made. All the information I was goven was accurate and they were on contact throughout. Professional. More
by ChironIV
Employees Worked With
Ray
March 18, 2021
I would have giving Carvana 5 stars, but I had one significant issue that really delayed the purchasing process. The first purchase was actually very smooth and I was very happy overall. Due to a tech significant issue that really delayed the purchasing process. The first purchase was actually very smooth and I was very happy overall. Due to a technical issue Carvana cancelled my order. Ok, I was a little bummed but I was ready to proceed with the next choice. When I resumed shopping I noticed my previous car selection was available again. I should have paused, but I proceeded with the purchase again. I was about 72 hours away from delivery when my order was cancelled again. The car was actually sold to another buyer. The simple fact i was able to purchase an unavailable car, AGAIN, cost Carvana 1 star in this review. Ultimately they are sending me some money for the delay (which I haven't received yet). Customer service was fine and the resolution was acceptable. Overall I can recommend Carvana, I'm sure I was an edge case, albeit a frustrating one for me. More
by Rudysan
Employees Worked With
Mike (maybe)
March 18, 2021
Best car buying experience of my life! Easy process. Great communication through texts and phone. Safety was performed with the touch-less delivery of the vehicle. Thank you all! Great communication through texts and phone. Safety was performed with the touch-less delivery of the vehicle. Thank you all! More
by stevenscottjr
Employees Worked With
William
March 18, 2021
Best experience I’ve ever had ! Everyone has been super nice on the phone and with my delivery. Very easy process , I love that it can all be done online instead of dealing with a bunch of people nice on the phone and with my delivery. Very easy process , I love that it can all be done online instead of dealing with a bunch of people More
by Vicemaranda583
Employees Worked With
Aaron
March 18, 2021
Every interaction I had was amazing... From the rep verifying my info to the driver who dropped the car off, the whole experience was the very best! verifying my info to the driver who dropped the car off, the whole experience was the very best! More
by seaseamhoops
Employees Worked With
Don't remember
March 18, 2021
Great buying experience just from sitting home. The delivery process couldn’t of been any easier with great customer service.. overall best buying experience I’ve ever had thankyou delivery process couldn’t of been any easier with great customer service.. overall best buying experience I’ve ever had thankyou More
by chriscash2011
Employees Worked With
Carvan
