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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

March 05, 2021

Process was super simple and pain free but with all things there's a catch. Vehicle purchased had 13xxx miles on it in less than 2 weeks the engine failed. Now it sits at the dealership going through t More

by Tim
Recommend Dealer
No
Employees Worked With
Silver Rock
Mar 08, 2021 -

Carvana responded

Thank you for providing details of your entire purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience, and we are glad we were able to provide you with the easy and streamlined car-buying experience that we always aim to provide our customers. However, we are very disappointed to hear about the issues you experienced during your 7-Day Money Back Guarantee. The engine failure you are experiencing definitely does not fit within our high standards we hold our vehicles to, and there is no excuse for us missing this during our inspection. We do put each of our vehicles through two separate inspections prior to delivering that vehicle, but if you do have any additional concerns please reach out to us so we can address them for you. Carvana would be happy to look into this matter further, but unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554, and we would be happy to assist.

Mar 09, 2021 -

Tim responded

I Did not state it was within the 7-day period it was stated in less than two weeks the issue occured. 2/11 - Received Car 2/18 - 7 Day Ends 2/26 - Engine Making Noise 3/2 - Appointment at Toyota 3/9 - Engine Failure Diagnosed, Manufacturer Warranty Approved Parts on Backorder Timeframe unknown. I Did attempt to reach out as stated above but was told since its the manufacturers warranty Carvana/Silverrock cannot do anything. Saw this response so I figured I'd call again and once again was told there's nothing we can do about it I should ask Toyota to provide some type of extended rental. While it may be Toyota's responsibility for a failed engine with so little miles it 100% is Carvana's responsibility for selling a car that developed issues so early on and then washing their hands of the problem by passing it off to someone else and requiring the customer to continue to make payments on something they no longer have access to use. Point is to those reading Beware Carvana may make things simple to buy/receive but they'll sure enough shirk responsibility if they can. Vehicle in question is a 2018 Toyota Camry XSE received with 13843 miles

March 05, 2021

I was waiting for something to happen that would be bad since it's online. Thankfully, I'm happy to say, it was a great experience all over, even easy to switch my tags over. And my wife is really lo More

by skeeter2478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana
March 04, 2021

The whole process from beginning to end was very easy. Absolutely no stress. The first jeep I received I did not like. With the conversation in 10 minutes I had another jeep on the way. Terrel brought my More

by Jwwesley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi, Terrel
March 04, 2021

Smooth process. Very easy. I like the frequent text updates. Would do this again. Only thing better is if delivery drivers were not allowed to accept tips. You can tell when someone is expecting a tip More

by ATX123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
young male
March 04, 2021

This was the easiest car buying experience ever. The whole process was stress free and transparent. Would definitely recommend to anyone trying to find a car. Next we will get my girlfriend her car with More

by tysonad64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben
March 04, 2021

Carvana’s 150 point inspection must not be very thorough. GMC was sold with an obvious (and well known) shift to park issue. Inconvenience, despite limited warranty. We liked the car, though, and the custome More

by jeremiahcouch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara
Mar 05, 2021 -

Carvana responded

Thank you Jeremiah for taking the time to share some details about your Carvana experience. We are glad to hear you enjoyed our Customer Advocate team and hope you are loving your new-to-you vehicle now. In terms of the mechanical concerns you mentioned, all of our vehicles go through two separate inspections- our initial 150-point inspection and a second pre-delivery inspection prior to the delivery of the car. None of our vehicles should come with any mechanical issues, and we are more than happy to look into this for you to reach an amicable solution. Please reach out to SilverRock, our trusted warranty partner, in order to have your concerns reviewed. If we are able to improve your experience in any way, please do not hesitate to reach out to us at (800) 333-4554.

March 04, 2021

I am extremely pleased with the truck I purchased from Carvana. I received a great truck at a fair price. The delivery took only 30 minutes, half of which was my test drive. I would definitely purchase More

by NickM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tahisha
March 04, 2021

We bought a car and never left our driveway. From the website straight to my driveway within 10 days was truly remarkable. Every detail was taken care of by Carvana and could not have been easier. Highl More

by Cori Beach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
March 04, 2021

I have had an awesome experience.Quick and stress free I have had an awesome experience. Quick and stress free way to buy a great car at reasonable price. Would recommend to family and friends More

by willaj1127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
March 04, 2021

The vehicle was great. The paperwork was easy but the delays and the lies I was told about the delays and being ignored by several customer service people made this a horrible experience More

by ccchurch75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ariel
Mar 04, 2021 -

Carvana responded

Christopher, your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

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