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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

February 27, 2021

The process was unremarkable, miscommunication was predictable, made stressful by not having a proven process or knowledge of the actual areas Carvana serves, get a globe!, found issues on the car 6 d More

by Odegard642
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea
Mar 01, 2021 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and expertise is essential to who Carvana is and we are sorry that your experience was anything less than that. Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

Dec 22, 2022 -

Odegard642 responded

Did your lawyer write that?

February 27, 2021

I absolutely could not be happier about my purchase and the Carvana experience. I have been singing your praise to everyone! It was so easy and quick. Especially right now with the pandemic I was thrilled More

by Ddelutis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
February 27, 2021

Zero xxxxxxxx company <3. The price shown on a web page is what u pay (+taxes). They will do all the registrations for us (no need for us to go to DMV). Both my local mechanic and ford dealer check the ca More

by Tharaka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ, Ontario CA
February 27, 2021

I found the online experience to be thorough and easy..No hassles. So much information on the vehicles is a plus. The pick up process was exciting and we were fascinated with the car vending machine experien More

by chamanecain2031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
February 27, 2021

What a Awesome experience! I'm 65 year's old. I have bought a dozen new cars throughout my years. But I must say this was the easiest, fastest, best Experience buying a car. More

by timbradyin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
February 27, 2021

Awesome car buying experience, Great selection of cars , easy and quick process of trade in and purchase of car,Timely delivery kept me informed of everything along the way, car was clean and just as descri More

by Jgauth820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wolfgang Schuler
February 26, 2021

The process was simple and easy. I didn’t get to drive the car due to a massive ice storm, but the car seems to be very nice. In my area the car was actually higher in price through Carvana for comparable More

by Joe J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joyce, Mario
February 26, 2021

It was fun looking for the car at home. And then delivered to my 🏠 house. Friendly customer service helpful and friendly customer service. Thank you More

by 350new
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie
February 26, 2021

Carvana is an amazing way to buy a car I got my car and I love it. I totally recommend using Carvana instead of a dealership! More

by markyboy444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
February 26, 2021

Amazing experience buying my first car. Everything was xxxx near seamless and easy going. My car is in pristine condition and I am overly satisfied. More

by Christiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Willis, Michael, Norma
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