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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
February 20, 2021
Car delivered with a nail in the tire and had little to no transmission fluid. Visited a partner shop listed on the website; and they refused to put transmission fluid no transmission fluid. Visited a partner shop listed on the website; and they refused to put transmission fluid More
by rickee5392
Employees Worked With
Zitlalli
February 20, 2021
The process was very simple and the reps were friendly and helpfull .the car was exactly as they described and the delivery was super simple the only thing i would say was a little bad was the detailing j and helpfull .the car was exactly as they described and the delivery was super simple the only thing i would say was a little bad was the detailing job they did on the car before delivery it wasnt bad but they could have done a better job More
by justinsteele906
Employees Worked With
Brandon
February 20, 2021
I purchased a car through eBay, and had to reach out to them in attempt to complete payment, only to find out the car was already sold. Apparently they don't pull them off eBay immediately after they've s them in attempt to complete payment, only to find out the car was already sold. Apparently they don't pull them off eBay immediately after they've sold. I had another purchase lined up, and I told the other seller I had found another car, thinking I had purchased one from Carvana. This was on a older vehicle that isn't easy to find with the low mileage I wanted. So I lost out on both cars. The customer service rep on the phone was polite and apologetic. He said he's seen this happen before, but obviously there's nothing they could do since it was already sold. Again, just a poor system that ended up costing me on another vehicle, and now I could be out searching for months to come. More
by msean
Employees Worked With
unknown
February 20, 2021
I'd like to start off with the first car I tried to purchase. The first time trying to get a car was seeming to go good until my car was locked in for purchase and they kept delaying my delivery dates purchase. The first time trying to get a car was seeming to go good until my car was locked in for purchase and they kept delaying my delivery dates due to car having "smog issues". They kept giving me the run around for up to 3 delays until the last advocate that contacted me basically said they were literally doing nothing with the car and it was just sitting there. Horrible first experience. This next attempt at purchasing a car was successful and no delays however the first experience left me with a sour taste of the company. I wouldn't expect timeliness to be the strong point of this dealership. More
by cesare1996
Employees Worked With
Unknown
February 20, 2021
Second purchase through CARVANA.Got to use vending Second purchase through CARVANA. Got to use vending machine this time! Everything went very well, staff was very helpful in explaining all the paper Second purchase through CARVANA. Got to use vending machine this time! Everything went very well, staff was very helpful in explaining all the paperwork and clarifying any questions we had. More
by Dave
Employees Worked With
Cane remember who he was.
February 20, 2021
So far great experience I love my car easy to do everything and set up the delivery everything was what I wanted. Impressed with everything everything and set up the delivery everything was what I wanted. Impressed with everything More
by Gatorboots
Employees Worked With
Can’t remember
February 20, 2021
This car purchase did not go without many many issues. I do not understand how I am purchasing a car with 2 accidents after it is supposed to be “accident free.” Then the car had red “needs service” warning do not understand how I am purchasing a car with 2 accidents after it is supposed to be “accident free.” Then the car had red “needs service” warnings when I picked it up from the Cleveland location. I mean needs oil change, needs brakes and fluid flush, needs spark plugs, key fob dead. Big scratches not on inspection list and As well as the kidney grilles fell out when I popped the hood. Inner door panel hanging off, and back tailgate rattling so bad I thought I left it open! What is this 150 point inspection????? My car didn’t get it. I spent 11 months trying to get the exact car I want and now that I have it I do not want to just “return” it and move on. I paid top dollar for this BMW X5 so all I ask is for carvana to make it right. We will see if they will fix all of this it is currently at the dealer because after all of this I have to pay for a $50 deductible on top of full price $17990 and $590 shipping and I’m going to have to pay another $50 because one shop just can’t do it all. I’m not happy and you couldn’t even honor the $500 off referral program because I live in Ohio. I’m just bummed out and which this went much better. There’s a lot more but for now I’ll end up being ok if carvana fixes some of the issues at BMW and I’ll move on. Rosetta Brown is great In post-sale to talk to but the results are still pending of the outcome. This is just 100% honesty not being mad or an angry customer with malice. I’m just disappointed in a lot of shortcomings. More
by jlt331
Employees Worked With
Rosetta Brown post sale. She was great
February 19, 2021
Worst experience ever. Incompetence or bait and switch. Either way it’s awful. I planned on buying two more cars, one in a year for my one daughter and another the following year. I definitely won’t be buy Either way it’s awful. I planned on buying two more cars, one in a year for my one daughter and another the following year. I definitely won’t be buying them from carvana. The employees were very nice. More
by Anradhn
Employees Worked With
Taki, joe,
February 19, 2021
Seamless overall. Second purchase through Carvana Thought it was a step back. Had to get my own notary and tires low, had nitrogen in them. It the little things that make a difference. Thought it was a step back. Had to get my own notary and tires low, had nitrogen in them. It the little things that make a difference. More
by dv
Employees Worked With
Joshua
