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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
February 20, 2021
So far great experience I love my car easy to do everything and set up the delivery everything was what I wanted. Impressed with everything everything and set up the delivery everything was what I wanted. Impressed with everything More
by Gatorboots
Employees Worked With
Can’t remember
February 20, 2021
This car purchase did not go without many many issues. I do not understand how I am purchasing a car with 2 accidents after it is supposed to be “accident free.” Then the car had red “needs service” warning do not understand how I am purchasing a car with 2 accidents after it is supposed to be “accident free.” Then the car had red “needs service” warnings when I picked it up from the Cleveland location. I mean needs oil change, needs brakes and fluid flush, needs spark plugs, key fob dead. Big scratches not on inspection list and As well as the kidney grilles fell out when I popped the hood. Inner door panel hanging off, and back tailgate rattling so bad I thought I left it open! What is this 150 point inspection????? My car didn’t get it. I spent 11 months trying to get the exact car I want and now that I have it I do not want to just “return” it and move on. I paid top dollar for this BMW X5 so all I ask is for carvana to make it right. We will see if they will fix all of this it is currently at the dealer because after all of this I have to pay for a $50 deductible on top of full price $17990 and $590 shipping and I’m going to have to pay another $50 because one shop just can’t do it all. I’m not happy and you couldn’t even honor the $500 off referral program because I live in Ohio. I’m just bummed out and which this went much better. There’s a lot more but for now I’ll end up being ok if carvana fixes some of the issues at BMW and I’ll move on. Rosetta Brown is great In post-sale to talk to but the results are still pending of the outcome. This is just 100% honesty not being mad or an angry customer with malice. I’m just disappointed in a lot of shortcomings. More
by jlt331
Employees Worked With
Rosetta Brown post sale. She was great
February 19, 2021
Worst experience ever. Incompetence or bait and switch. Either way it’s awful. I planned on buying two more cars, one in a year for my one daughter and another the following year. I definitely won’t be buy Either way it’s awful. I planned on buying two more cars, one in a year for my one daughter and another the following year. I definitely won’t be buying them from carvana. The employees were very nice. More
by Anradhn
Employees Worked With
Taki, joe,
February 19, 2021
Seamless overall. Second purchase through Carvana Thought it was a step back. Had to get my own notary and tires low, had nitrogen in them. It the little things that make a difference. Thought it was a step back. Had to get my own notary and tires low, had nitrogen in them. It the little things that make a difference. More
by dv
Employees Worked With
Joshua
February 19, 2021
Best car buying experience in 50 years of purchasing autos. Once I found the desired car, the process was easy and efficient. Delivery was on time and the advocate was great. Very pleasant and knowledga autos. Once I found the desired car, the process was easy and efficient. Delivery was on time and the advocate was great. Very pleasant and knowledgable. I would recommend Carvana to anyone I know. More
by TVANDAWALKER
Employees Worked With
Can't remember
February 19, 2021
Exceptional experience - knowledgeable staff, incredibly hassle free, and very understanding when you want to make a swap or submit a claim. Highly recommended and would use again without hesitation. hassle free, and very understanding when you want to make a swap or submit a claim. Highly recommended and would use again without hesitation. More
by TKStrobe
Employees Worked With
I don’t recall.
February 19, 2021
The only suggestion or comment that I have is concerning the Licensing process. I recommend that Carvana become a Dealer in more states in order to speed up the control and delivery of registration of the the Licensing process. I recommend that Carvana become a Dealer in more states in order to speed up the control and delivery of registration of the Cars sold outside of Georgia. By becoming a Dealer in the major markets that it sells in and having direct relationships with the DMV(s) would facilitate a more progressive approach in completing the overall experience. Thanks for the technological advancement of online vehicle acquisitions. More
by cmartin
Employees Worked With
Connor, All Others
February 19, 2021
Was a bit hesitant to buy car on line but my experience with Carvana outstanding !! Any issues I had were with my limited computer skills not Carvana. The Carvana folks were top shelf - no issues & the c with Carvana outstanding !! Any issues I had were with my limited computer skills not Carvana. The Carvana folks were top shelf - no issues & the car was perfect.. If I had a negative, it would be what they offered for my trade in - about a quarter of book value so I sold it myself for a fair price. I rarely recommend anything to anybody but with Carvana I might make an exception. Outstanding !!!!! More
by Frank
Employees Worked With
several can't remember names
February 19, 2021
Seriously the best car buying experience I've had thus far. The huge benefit is the lack of dealer fees. Saved thousands. Fast delivery as well! far. The huge benefit is the lack of dealer fees. Saved thousands. Fast delivery as well! More
by zarackbustelo
Employees Worked With
Karen, Nicolette
