Back

Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,132 Reviews of Carvana

February 20, 2021

So far great experience I love my car easy to do everything and set up the delivery everything was what I wanted. Impressed with everything More

by Gatorboots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
February 20, 2021

This car purchase did not go without many many issues. I do not understand how I am purchasing a car with 2 accidents after it is supposed to be “accident free.” Then the car had red “needs service” warning More

by jlt331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosetta Brown post sale. She was great
Feb 24, 2021 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. We also know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

Feb 24, 2021 -

jlt331 responded

I am currently working to figure out how to sort this mess out yes. I still do not have my car back after purchasing it 11 days ago as it is sitting in the shop silverrock causing many delays. Nothing is resolved yet I do not have the car back and the dealer can not fix all the issues. I will have to take it somewhere else after this. I just want the car fixed and to move on. Someone from Carvana sent me an email saying they would reach out to me Wednesday 2/26 so I hope to hear from them soon.

February 19, 2021

Worst experience ever. Incompetence or bait and switch. Either way it’s awful. I planned on buying two more cars, one in a year for my one daughter and another the following year. I definitely won’t be buy More

by Anradhn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Taki, joe,
Feb 22, 2021 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer and that you experienced any type of inconveniences. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.

Feb 23, 2021 -

Anradhn responded

The vehicle I wanted was listed as AWD but only Fwd which I noticed after getting stuck in the snow, carvana dealt with this by offering 100.00 dollars for a 4000.00 screw up and acted like I simply didn’t like the car instead of treating it as their mistake. Then I waited weeks for a replacement vehicle, listed as having a navigation system, color silver, never in accident. It arrived as a light blue metallic, the tag even has blue as the color, no navigation and obvious accident damage that wasn’t noted or hotspotted. Their offer was to exchange the car or keep it. How on earth could I trust a third exchange? I’m thoroughly offended and disappointed by the whole fiasco which was easily preventable. Apparently the employees are lazy, incompetent or apathetic.

February 19, 2021

Seamless overall. Second purchase through Carvana Thought it was a step back. Had to get my own notary and tires low, had nitrogen in them. It the little things that make a difference. More

by dv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
February 19, 2021

Best car buying experience in 50 years of purchasing autos. Once I found the desired car, the process was easy and efficient. Delivery was on time and the advocate was great. Very pleasant and knowledga More

by TVANDAWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
February 19, 2021

Exceptional experience - knowledgeable staff, incredibly hassle free, and very understanding when you want to make a swap or submit a claim. Highly recommended and would use again without hesitation. More

by TKStrobe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall.
February 19, 2021

The only suggestion or comment that I have is concerning the Licensing process. I recommend that Carvana become a Dealer in more states in order to speed up the control and delivery of registration of the More

by cmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor, All Others
February 19, 2021

Was a bit hesitant to buy car on line but my experience with Carvana outstanding !! Any issues I had were with my limited computer skills not Carvana. The Carvana folks were top shelf - no issues & the c More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
several can't remember names
February 19, 2021

Seriously the best car buying experience I've had thus far. The huge benefit is the lack of dealer fees. Saved thousands. Fast delivery as well! More

by zarackbustelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen, Nicolette
February 19, 2021

Delivery was great! However, there was a crack on the pillar which was addressed immediately. Day 8 of having this car, my engine light came on. More

by ujamaa39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
...
494
...