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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

February 19, 2021

Seamless overall. Second purchase through Carvana Thought it was a step back. Had to get my own notary and tires low, had nitrogen in them. It the little things that make a difference. More

by dv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
February 19, 2021

Best car buying experience in 50 years of purchasing autos. Once I found the desired car, the process was easy and efficient. Delivery was on time and the advocate was great. Very pleasant and knowledga More

by TVANDAWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
February 19, 2021

Exceptional experience - knowledgeable staff, incredibly hassle free, and very understanding when you want to make a swap or submit a claim. Highly recommended and would use again without hesitation. More

by TKStrobe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall.
February 19, 2021

The only suggestion or comment that I have is concerning the Licensing process. I recommend that Carvana become a Dealer in more states in order to speed up the control and delivery of registration of the More

by cmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor, All Others
February 19, 2021

Was a bit hesitant to buy car on line but my experience with Carvana outstanding !! Any issues I had were with my limited computer skills not Carvana. The Carvana folks were top shelf - no issues & the c More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
several can't remember names
February 19, 2021

Seriously the best car buying experience I've had thus far. The huge benefit is the lack of dealer fees. Saved thousands. Fast delivery as well! More

by zarackbustelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen, Nicolette
February 19, 2021

Delivery was great! However, there was a crack on the pillar which was addressed immediately. Day 8 of having this car, my engine light came on. More

by ujamaa39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
February 19, 2021

Shopping on Carvanas site was easy and quick, I was able to take all the time I wanted to pick which car was right for me! Once I did, less than a week later the car was here and I’ve never been happier wit More

by aaronjguest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
February 19, 2021

Terrible experience from the time I arrived to pick up the vehicle. While still in the bay had to take photos of undisclosed damage and text to the girl finalizing the transaction. I was assured it would More

by KareyP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall
Feb 22, 2021 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. After reviewing your account, we are glad to see you are working with our customer advocates to resolve this issue. Please do not hesitate to reach out to us if you have any other questions or concerns.

February 19, 2021

EVERY STEP OF THE PROCESS WAS MADE EASY BY THE GREAT STAFF. THEY WERE ABLE TO ANSWER ALL OF MY QUESTIONS AND HELP ME WITH PROVIDING THE CORRECT PAPERWORK TO SPEED UP THE PROCESS. I WOULD RECOMMEND THEM More

by jvdb27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALL
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