Carvana

Best easy car shopping experience ever,I highly recommend using Carvana going forward for anyone looking for a car. The convenience of shopping from home on your pc or smartphone is really unmatched. using Carvana going forward for anyone looking for a car. The convenience of shopping from home on your pc or smartphone is really unmatched. More

The buying process was so easy and it only took 30 minutes to complete. Picking the car up was a smooth transition thanks to the great customer service. minutes to complete. Picking the car up was a smooth transition thanks to the great customer service. More

Very good process and service. I appreciated the quick in and out picking up the car. My only negative is that it is too hard to communicate with a human. There is too much reliance upon AI for interaction. and out picking up the car. My only negative is that it is too hard to communicate with a human. There is too much reliance upon AI for interaction. AI is not quite there yet. ”Sebastian” is a waste of time, providing either non-responsive replies or, at best, semi-responsive replies. I frequently use on-line chats for customer service and find them useful and efficient. At this point, Sebastian is the equivalent of reading through FAQs. Also, your trade offers should survive until the car that is reserved is available. I reserved a car at the same time I received the trade offer. It took two weeks for you to get the car ready and available, so I had to go through the trade offer process again. My time is as valuable as yours. Other than those minor issues, I found the entire process to be very efficient and enabled me to avoid all the dealership games. I will certainly use Carvana again. More

I am a real customer for you doubters out there...I was I am a real customer for you doubters out there... I was very skeptical about Carvana’s buying process and if the car I saw on line would look good I am a real customer for you doubters out there... I was very skeptical about Carvana’s buying process and if the car I saw on line would look good when I saw it in person. I stopped this purchase several times before committing to see it through. I was pleasantly surprised with the outcome! Carvana knocked this one out of the park. We love the 2016 Acura ILX! IT is in better shape than what I saw in the pictures. The paint finish is excellent and the interior is like new. Searching for a negative I would say there was mud under the fenders. So far that is all I have found and that rinsed off with the hose. All in all I am hooked on the Carvana way to buy a car and will always check with them before going to another dealership. Great job by the team in Orlando who detailed the car and helped us with the final paperwork! Remember there are lots of buyers like me who won’t take the leap unless they see real results. Carvana, keep focused on the details of your product, the little things and you will continue to succeed. More

I didn't plan to buy a car that day, I was just browsing a car search engine to see if THE CAR I wanted was available anywhere, it has been elluding me for some time. I entered my criteria, and FINALLY, the a car search engine to see if THE CAR I wanted was available anywhere, it has been elluding me for some time. I entered my criteria, and FINALLY, there it was! At Carvana, in Arizona; I'm in Pennsylvania. No worries! Carvana made the process easy, shipped the car to a local vending machine and a week later I was driving my dream car! The process was easy, the people friendly, and the car is exactly what I want. Reserving the car, completing the contract, trade-in, and all details was easy. I've purchased cars on-line since the early 2000's and this was by far the best experience. Carvana stands behind the car you buy too. There was a chip in the windshield which they are coming to repair this week as part of the standard agreement. Well done! More

My whole experience was easier than I thought it would be. Our car is fantastic. The customer service has been exceptional. From the first person I spoke with to the man who delivered our beautiful Subaru be. Our car is fantastic. The customer service has been exceptional. From the first person I spoke with to the man who delivered our beautiful Subaru Forester on a flatbed, we just couldn't have had a better experience. This was a million times better than spending a full day in a dealership. We love Carvana. We'll be buying our next car from them too. More

This was our third purchase from Carvana and once again they didn't disappoint. Excellent customer service, they keep you posted through the entire process via text and email. They gave us more than the de they didn't disappoint. Excellent customer service, they keep you posted through the entire process via text and email. They gave us more than the dealer for our trades. The vehicle arrived in perfect condition as it was described on their site. Every delivery driver we had has been friendly, professional and extremely competent. They even brought us a gift bag. We tried to purchase from their competitor once (vro) and it was a nightmare. We cancelled the deal after they took our money and didn't return any of of our corespondence for 3 weeks. Never again! We went back o Carvana and had a seamless purchase. There is no better way to purchase a car. Do not hesitate. More

Omg!!! Loved everything about the whole car buying experience!! I was able to get the car I loved a lot cheaper then the dealerships. Don’t think I’ll ever buy from anyone else! experience!! I was able to get the car I loved a lot cheaper then the dealerships. Don’t think I’ll ever buy from anyone else! More

Overall a better experience than the dealership. I like that they have inventory from across the country, as certain models and trims can be difficult to find locally. The bad and the good: The listing inf that they have inventory from across the country, as certain models and trims can be difficult to find locally. The bad and the good: The listing information and disclosures should have been better and included more pictures. There was some fender damage that was much greater than what was shown, a third party auto body shop and insurer is now handling it, but still a hassle. Car had no floor mats, a few bulbs were out, and no bluetooth as noted; all were credited back for a small amount. Price was decent and got a fair value for trade-in. Customer service was helpful with the issues, and the transaction and delivery were very easy. The car interior could have been cleaner. The website was difficult to navigate and seemed to change throughout the process. One thing that would improve the experience is a person knowledgable about the car instead of chat bots. Would use again if more details provided up front and they improve upon the above mentions. Some headaches, but better than the dealership and overall content with the car and experience. More