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Carvana

Tempe, AZ

3.1
10,153 Reviews

HQ

Tempe, AZ

85281

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10,153 Reviews of Carvana

January 12, 2021

Easiest and best car buying experience EVER! No nonsense, no pressure, I highly recommend checking them out if you're in need of a new or new to you car ❤️ More

by MelissaJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Every one we talked to
January 11, 2021

Awful fulfillment Slow deliveryAmazing front end Awful fulfillment Slow delivery Amazing front end Shopping experience great Communication is so slow Frustrating Truck was not as described More

by Jchorbagian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Many
Jan 12, 2021 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. After reviewing your account we are happy to see that you are working with our post- sale specialists to get your issues resolved. If you have any further questions or concerns please reach out to us at (800) 333-4554.

January 11, 2021

The worst part about buying a car from Carvana was not knowing when the car was actually going to be delivered. If I would have received a couple of days notice from the delivery driver when they were act More

by tltellier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
January 11, 2021

Nina was great, awesome process from start to finish. I’ve been eyeing a new car for about a year and a friend works for the company so I thought I’d try it. It always was pretty easy but then I found my More

by catiebeth19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina
January 11, 2021

Overall it was great and easy experience, no hassle! The only major con I have is that they could’ve cleaned the vehicle ALOT better. There were still spots on the interior as well as in the cuphold More

by Jay B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CeCe
January 11, 2021

The process was easy, I was surprised how smooth and quick everything went! The best part was getting the car delivered, the delivery guy was amazing and super helpful and funny! I recommend Carvana t More

by rabrams121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
January 11, 2021

This has been one of the most easy purchases of a car I have ever made. Love the car and the process, it looked even better in person which was surprising to me. More

by jameschopin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed, chris
January 11, 2021

Love the entire online buying process, having the car delivered to my house was amazing, and the 7 day return policy is fantastic. Too bad they don't super clean every car, especial during a pandemic. He More

by tediffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
January 11, 2021

You have been the best firm I have ever dealt with. Your staff has the best customer service I have experienced Thank you very much for making purchasing an auto pleasant More

by podow2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember names but all were great
January 11, 2021

Absolutely a flawless and easy process. Love the car, and doing comparison shopping for an equivalent car locally, couldn't beat the price I got on Carvana either. Will recommend Carvana to anyone I talk too More

by kafferf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember names
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