Carvana

Excellent experience. The whole process went smooth, no complaints at at all! A lot less stressful than going to a dealership. Would (already have) recommend to others. complaints at at all! A lot less stressful than going to a dealership. Would (already have) recommend to others. More

I was approved within a week. I requested to have my car delivered at 9:30am on the morning of my birthday and it came about 9:50am. The two guys unloaded my car off the struck, I gave them requested docume delivered at 9:30am on the morning of my birthday and it came about 9:50am. The two guys unloaded my car off the struck, I gave them requested documents, and they gave me my keys. They had a big “happy birthday tag” on the car and they had the inside filled with “happy birthday” balloons and a small gift. My whole experience was so diligent and carvana walks you through the entire process so you always know what to expect. Easier than buying a car on the streets. I am so happy with my new 2017 charger scar t pack!!! More

Car buying was easy the pros: they have cheaper vehicle pricing and more trade in value. The cons: very difficult to get on the phone with a real human for assistance you guys should work on that they most pricing and more trade in value. The cons: very difficult to get on the phone with a real human for assistance you guys should work on that they mostly do automated response over text... wouldn’t recommend their financing or warranty you can get it cheaper on your own. Truck arrived with damaged bumper not listed on the post but they’re replacing it for free More

PROS- Using Carvana's site was easy and fun. They have many vehicles to choose from and do a fair job of photographing the cars. They point out most of the imperfections, not all of them with photos. It i many vehicles to choose from and do a fair job of photographing the cars. They point out most of the imperfections, not all of them with photos. It is nice to get a Carfax on each car and in some cases a copy of the manufactures sales sticker. The staff was very helpful answering questions. Communications on all paperwork and delivery was clear and easy to understand . They delivered my chosen car on time and the driver, McKenzie was great ! CONS- Here is the issue I have with Carvana . Their 150 point inspection of each car. My Mini Cooper Coupe JCW looked great ! It was raing the day of my delivery so I did not take it for a drive, just pulled it into my garage. The next day the sun came out and I took my ,new to me, car for a drive . Backing out of my driveway I heard a grinding sound from the wheels. I stopped and checked the wheels and tires. The brake pads were about gone and grinding grooves in the rotors, I also noticed that the tires were about shot, not much tread left. I made and appointment with a Mini Cooper Dealer for a complete car check. They said the brakes needed replaced and the tires only had about 2/32" tread left. Theses are all part of the supposed 150 point Carvana inspection. Carvana needs to do a better job inspecting their cars. I spoke with Silver Rock Services, who handle Carvana's warranty work and explained the issues. They spoke with my Mini Cooper dealer and agreed to pay to replace the brakes and tires. I would have given Carvana 5 stars except for the not so good 150 point inspection. More

The absolute easiest way to buy a car I’ve ever experienced. Great customer service and fantastic staff. I’m so glad I bought from Carvana! experienced. Great customer service and fantastic staff. I’m so glad I bought from Carvana! More

Going through Carvana was one of the easiest and convenient processes I’ve ever been through! Not having to deal with dealer haggling or being put into a car out of my price range was the best! I ha convenient processes I’ve ever been through! Not having to deal with dealer haggling or being put into a car out of my price range was the best! I have already recommended Carvana to many people and will continue to do so! Our delivery man was amazing as well! More

This has been one of the best car buying experiences, completely stress or worry free, everything that was promised was delivered. One happy customer! Thank you!!! completely stress or worry free, everything that was promised was delivered. One happy customer! Thank you!!! More

Great car buying experience. There was a wide selection of cars and filtering method so I can quickly compare cars based on the criteria I cared about. Super straightforward and quick buying and shipping p of cars and filtering method so I can quickly compare cars based on the criteria I cared about. Super straightforward and quick buying and shipping process. Customer service was friendly and helpful each time I called (I ended up calling many times because I wasn't familiar with the license and registration process of the state I recently moved to). More

A great buying experience - I do not have names of who I dealt with but all were excellent in helping me through this purchase - I would recommend Carvana to friends and family - the gentlemen who arrived dealt with but all were excellent in helping me through this purchase - I would recommend Carvana to friends and family - the gentlemen who arrived at my residence was truly a great representive of your company - they said vehicle would arrive at 1000AM - he arrived at 959AM - keeping fingers crossed there are no mechanical issues - thank you all again - Merry Christmas and Happy New Year More

Super easy and smooth process, Vehicle exterior was not detailed or cleaned before delivery. Would definitely recommend 3rd party financing as carvana rates are very high detailed or cleaned before delivery. Would definitely recommend 3rd party financing as carvana rates are very high More