Carvana

Buying my new car was an incredibly easy process. The car arrived as promised and as I did a test drive, my trade-in was loaded up. I only had to sign a few papers and we were done. This was a much more enjo arrived as promised and as I did a test drive, my trade-in was loaded up. I only had to sign a few papers and we were done. This was a much more enjoyable process than you have in a traditional car dealership. More

A truly great experience from beginning to end. Lots of communication and easy application process. Our delivery driver Jordan made the drop off extra special by taking the time to add a bow to the car as communication and easy application process. Our delivery driver Jordan made the drop off extra special by taking the time to add a bow to the car as this was a surprise for my daughter. She texted to let me know when she was 10 minutes away so that it was an extra special moment. I could not recommend Carvana more as a customer. The process was smooth, even with Covid concerns, and the follow-up has been great to make sure we were completely happy with our purchase. More

The ease of buying was very good. After receiving the vehicle was not so good. After driving the car for a few miles, I stopped by a friends house and when I left he called me and said I left a puddle of vehicle was not so good. After driving the car for a few miles, I stopped by a friends house and when I left he called me and said I left a puddle of oil in his driveway. So when I got home I checked it out and found the oil pan drain plug was leaking quite a bit of oil. Not good for just purchasing the vehicle. Had to use SilverRock to have the repairs done. Your inspection failed to find a very dirty air filter and the leak after changing the oil. Plus according to the company that did the repairs the oil was very dirty. Signaling that maybe the oil filter was not changed Silver Rock paid for the repairs but I paid for a proper oil and air filters change which cost me 260.00. Not expecting that kind of cost for a mistake made on your pre inspection. More

A family member had purchased a car with Carvana. He had a great experience. Sharlet made the process less stressful. Her knowledge and personality made the delivery of my new vehicle pleasant. I will recom a great experience. Sharlet made the process less stressful. Her knowledge and personality made the delivery of my new vehicle pleasant. I will recommend Carvana to friends and family. Thank you Sharlet. Carvana is blessed to have you working for them. More

Shopping for a manual transmission was definitely a benefit. The car arrived as promised and the reps were very friendly and detail oriented. Would definitely recommend this as a way to buy a car. benefit. The car arrived as promised and the reps were very friendly and detail oriented. Would definitely recommend this as a way to buy a car. More

Repossed vehicle after 14 months of perfect payments claiming that an extra $5k downpayment was due. The Carvana buying process requires down payments to be collected prior to delivery. They require p claiming that an extra $5k downpayment was due. The Carvana buying process requires down payments to be collected prior to delivery. They require photos of both sides of certified cashiers check. They also record all conversations. The "online" contract virtually signed by me, now shows the more expensive downpayment. This is a predatory practice and definately not legal. They are holding my vehicle hostage. Please nobody ever buy from them. More

Best experience buying a car EVER!! I will never purchase a car another way again. So easy and stress free. The pricing is all spelled out clearly, no dirty dealership tricks. Then you get 7 days with the ca a car another way again. So easy and stress free. The pricing is all spelled out clearly, no dirty dealership tricks. Then you get 7 days with the car to decide if you want to keep it or not! Ample time to drive it and bring it to your mechanic to be thoroughly looked over. Awesome experience!! More

This was very easy and convenient- I do think it’s a little unclear that you have to submit insurance within 24 hours, I missed that note so had to redo everything. The delivery itself was very nice and little unclear that you have to submit insurance within 24 hours, I missed that note so had to redo everything. The delivery itself was very nice and easy, a little frustrating that it got changed 2 times though because the driver couldn’t find the car? Overall would use again and recommend, but maybe make the “upload insurance within 24 hours” a little more clear More

As advertised - they took care of the entire process, Delivered the new car, took my old one away, arranged for the Title and License Plates to be mailed to my house. All I had to do is call my insuranc Delivered the new car, took my old one away, arranged for the Title and License Plates to be mailed to my house. All I had to do is call my insurance company. Never had to leave my house. The car was exactly as pictured on-line so there were no surprises. All and all an excellent buying experience, especially in an industry not know for great experiences. More