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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
December 11, 2020
Considering the Pandemic limitations the experience was pretty stress free. Of course I think it goes without mention that this is superior to any dealer experience in many ways. There is a touch of appreh pretty stress free. Of course I think it goes without mention that this is superior to any dealer experience in many ways. There is a touch of apprehension buying an item unseen in person but there are options for recourse. The quick financing is attractive but pricey. The offered interest rate from Bridgecrest was a bit ridiculous, even with a better than average FICO. I would suggest your own Financing. The delivery was on time. The associate friendly. My trade was quick and easy, you pay for the convenience . The cash offers are low leaving plenty of room for Carvana profit. Its the car Biz. The selling price of the new purchase was reasonable in general. The presentation was good, the car was "sanitized", but could have been cleaned up a bit better on the outside. I did find that one of the tires had a plug in it. Not thrilled with that, otherwise Caddy seems to be as advertised. Overall I would recommend Carvana. Be prepared for a bit of a learning curve getting into this new way to buy a car. More
by ejo05@verizon.net
Employees Worked With
McKenzie
December 11, 2020
Wonderful and very helpful customer service. Easy process online and submission of documents. The delivery driver was friendly and helpful. You pick out your vehicle without the hassle of dealing with a sal online and submission of documents. The delivery driver was friendly and helpful. You pick out your vehicle without the hassle of dealing with a salesman! The vehicle was exactly as described. Overall a great experience. More
by vamurphy1010
Employees Worked With
Brown
December 11, 2020
I hate anything to do with buying cars. I don't like dealing with the sales people or the headache that comes with financing. Carvana eliminated all of that. It was quick and very easy to complete all o dealing with the sales people or the headache that comes with financing. Carvana eliminated all of that. It was quick and very easy to complete all of the required forms. Picking up the car was painless and a pleasant experience. I did have an issue with the car however, Carvana's customer service was outstanding. I ended up taking it to a dealership before the 7-days were up to be inspected and serviced. The vehicle checked out beautifully. I could not be happier with my experience and will definitely be a returning customer! More
by Littlemaggie
Employees Worked With
Paul, Sebastian
December 11, 2020
Great customer service and great all around experience. Car was delivered very safely in this Covid-19 time. I really appreciate the follow up with me on the entire process. Car was delivered very safely in this Covid-19 time. I really appreciate the follow up with me on the entire process. More
by Scnascar
Employees Worked With
Angela
December 10, 2020
This was the best experience ever!! I’ll never go back to a regular dealership. Everything is done just about online! They go by appointments only and it was awesome. I’ll buy all my vehicles from here from a regular dealership. Everything is done just about online! They go by appointments only and it was awesome. I’ll buy all my vehicles from here from now on💯💯💯👍🏽 More
by Venistb
Employees Worked With
Not sure
December 10, 2020
The people where nice but when the car came in had no heat so much for 150 point inspection now dealing with the third party company Silver Rock and I have to jump thru hops and it may not be covered wil heat so much for 150 point inspection now dealing with the third party company Silver Rock and I have to jump thru hops and it may not be covered will be telling all never use Carvana knowing this will not be posted I will post it on social media More
by Ctarbaybu27
Employees Worked With
Lots
December 10, 2020
I loved using Carvana! The process was easy and saved a lot of time! The delivery experience was amazing! Definitely using Carvana Again in the Future! lot of time! The delivery experience was amazing! Definitely using Carvana Again in the Future! More
by Kiaracardiel
Employees Worked With
Micheal
December 10, 2020
I will NEVER again step foot into an auto dealership! Carvana has restored my faith in purchasing a used vehicle. From the initial search on their website until the end of the 7 day trial period where t Carvana has restored my faith in purchasing a used vehicle. From the initial search on their website until the end of the 7 day trial period where the vehicle officially became mine, the experience has been nothing but positive! Highly recommend Carvana to anyone looking to effortlessly purchase your next used vehicle. More
by Buddyintx
Employees Worked With
Isaac
December 10, 2020
Highly recommend carvana..The easiest way to buy a car.. none of that sitting at the dealership for hours...Very friendly helpful service will use them again none of that sitting at the dealership for hours...Very friendly helpful service will use them again More
by littlemuffin101
Employees Worked With
Chelsea
December 10, 2020
The carvana experience started well, but turned into a major headache. It's a good idea, but the systems are not ready for primetime and there are some things to beware of when working with them. - Encou major headache. It's a good idea, but the systems are not ready for primetime and there are some things to beware of when working with them. - Encountered several web site issues uploading docs, logged me out all the time and required re-signing in - Multiple phone calls to support - they were generally good at resolving the issue and nice - 3rd party lender support unclear in terms of who they work with - Definitely pay premium - Trade in value was considerably less then a local dealer, APR 1% higher than other lenders, purchase price at the top of the KBB range - Shady behavior - Listed my car on Craigslist after I confirmed my purchase, inspection failed to report rust spot, the check engine light was reset right before purchase and came back on the same day I took delivery, car was delivered with the "service required" light on - The Warranty company used by carvana has preferred garages of pepboys and big-o tires - not exactly top tier repair shops. For $50 you can go to another repair shop. All that said I did get a good car, with low mileage that I’m very happy with overall. Expect to pay more and have several phone calls to support. More
by JB
Employees Worked With
Many
