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Carvana

Tempe, AZ

3.0
10,156 Reviews
Call Dealership (901) 201-5950
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HQ

Tempe, AZ

85281

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10,156 Reviews of Carvana

March 04, 2023

I tried to send the car back, under the 7 day try before you buy, as it was having issues. They were no helpful at all. Car is already in the shop yo be fixed. Had it 10 days. More

by mdye7181
Recommend Dealer
No
Employees Worked With
Don’t know a name
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Mar 06, 2023 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

March 04, 2023

Everything was great except they had to reschedule my delivery 3 times. I paid insurance on the vehicle for two weeks. Had no insurance on my trade in vehicle so it keep me from driving my car for two we More

by Chiefchuck918
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
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March 04, 2023

Better than average service. Vehicle delivered with no mats. Wad told some would be delivered to me. Waiting. More

by Jeff Lofton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
March 04, 2023

What a wonderful experience! I love my car. Thank you for a wonderful team. I’ll be back. More

by sparky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke
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March 04, 2023

Bought my 14 GMC Terrain based on their website description and inspection following delivery. I would not recommend Carvana to anyone. Had to spend over $2,000 in addition to price to bring vehicl More

by 3rdCamaro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None Available
Report | Print
Mar 06, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 04, 2023

Excellent product. Smooth transactions and nice employees. Fun and easy experience. 7 Day trial seemed to work out great too. More

by AMART
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jasmine? I sadly forget the name.
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March 03, 2023

Dealership was clean and organized. We were greeted immediately and he knew my name. Documents were ready to sign. Restroom was very clean. We were in and out in less than 30 minutes, v More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric (Manager)
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March 03, 2023

When you reach out to someone to ask about purchasing something, they should at least have someone return your inquiry. More

by Carvanalovesbuttstuff
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Internet based inquiry
Report | Print
Mar 06, 2023 -

Carvana responded

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

March 01, 2023

Contacted them twice about a vehicle nobody called me back or emailed me back about the purchase of the vehicle More

by templemanagementco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Mar 02, 2023 -

Carvana responded

We know how valuable your time is and we are sorry we made you wait. Carvana strives to create a stress-free car buying experience and it sounds like we missed the mark in providing a timely service to you. Being available for our customers is incredibly important to us and we are continuing to focus our efforts on improving our wait times. If you still have concerns and cannot get through to an advocate, the following resources are available to you: FAQs, chat with Sebastian, and for questions related to your registration and your 7-Day Money Back Guarantee, please review your Post Sale Dashboard. Thank you for the feedback as we are continuing to work on improving our wait times.

February 28, 2023

Quick and fast service. A little confusion on transferring of plates, but ultimately was able to transfer my plates. Thank you! More

by Aleabm14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tasha
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