Carvana

Carvana Certified vehicle was sold to me with visible impact damage to the Front driver side sub-frame. SilverRock, the insurance company utilizes Pepboys for repairs and they removed parts that were not impact damage to the Front driver side sub-frame. SilverRock, the insurance company utilizes Pepboys for repairs and they removed parts that were not part of the damage. Extremely disappointed in the quality of Certified Vehicles and the lack of accountability by both Carvana and SilverRock. Would highly recommend purchasing a vehicle through a Certified dealership. Avoid Carvana at all costs. They sell defective vehicles under the guise of Carvana Certified! More

Worst buying experience. No 150-point inspection done. No coolant and other fluids, dirty low oil, back door doesn’t open, leaking struts, and food in the cracks of the car No 150-point inspection done. No coolant and other fluids, dirty low oil, back door doesn’t open, leaking struts, and food in the cracks of the car and backseat. I’ve been dealing with Silverrock for a week now and have had a headache everyday dealing with them and now have to go get a second opinion on the struts. $2800 total for MAINTENANCE. All of these things were also checked as PASSED when clearly they were not checked. So disappointed in Carvana and so far Silverrock. More

Well, I have to tell you, I can see why Carvana is heading down a path toward. destruction. On its face, the car is a beauty. Granted. However, Carvana lists SOME of the cosmetic imperfections...SO heading down a path toward. destruction. On its face, the car is a beauty. Granted. However, Carvana lists SOME of the cosmetic imperfections...SOME! If you do not pick up on them at delivery, well, good luck trying to get them to resolve them after the fact and irrespective of the fact that they were NOT listed on the pics' descriptions. I am now waiting ONE WEEK for their insurance company, SIlVERROCK, to pay for and resolve a mechanical issue with the spoiler and forget about the other cosmetic things I missed. Surely, they will not be paying for those that were not listed on the site. Misrepresentation at its best. Mind, you, IF Carvana ACTUALLY test drove the vehicle, they would have learned of the spoiler's mechanical problem. SO, they probably DO NOT test drive your car! The car must have been in a front end collision and NOT on the carfax. At least that's what my auto body expert tells me from the terrible overspray of the paint on the front headlamps and lower body effects. (Carvana will tell you that this is "NORMAL wear and tear!" Really....this is NORMAL wear and tear: a terrible repair of a front end collision that they did not tell me about nor list on the car description. DID THEY do an inspection?). Let me answer, probably not. I also discovered a MISSING LUG NUT on the passenger wheel. 4... NOT 5... lugnuts holding the wheel on. ( DID THEY do an inspection??). I got ZERO accommodation for a delivery that was 3 HOURS late and did not get any credit issued whatsoever. I am glad Carvana knows that my time is free. Funny, I bill $200 per hour for my professional knowledge. Seems time isn't money anymore!). Luckily, I had the most lovely girls from the inside of Carvana that (at least) cleared up the delivery faux pau and terrible paperwork preparation that was done by amateurish, minium wage order takers. Anyway, my advice, DEFINITELY have a body expert look over the car upon delivery and have EVERY little nuance listed at the time of delivery. OR, just send the car back. Let Carvana have another fee for transportation of the vehicle incurred. Perhaps they will rethink what costs more; their many overlooked "inspection items," or the cost to transport the car back to a hub. This is my 2ND Carvana purchase so I expected MORE but got less! Glad I made some money on their recent stock short squeeze. Carvana is fit for acquisition by one of these other well run online companies so not to worry. Somone bigger will do it better, cheaper, and more efficiently after they buy Carvana's assets. VERY DISSAPOINTING. I expected more and got less. BUT...they have my money now. SO, they will no longer be interested in offering a remedy. SO, I have to tell you to search elsewhere. Go to a physical dealer so you can wrap your hands around a neck or try one of the bigger online players. They will be here some years from now. Sorry, Carvana. I expected more as a returning customer. More