Carvana

I "ordered" my car in February, 2023. The delivery date was supposed to be February 28th. It was rescheduled to March 3rd, then March 6th. then March 8th @ 12 noon, then March 8th @ 10:00 The delivery date was supposed to be February 28th. It was rescheduled to March 3rd, then March 6th. then March 8th @ 12 noon, then March 8th @ 10:00 am (without consulting me). I got a ride to the designated location to pick up my car to be told that they were "running a little behind". Two hours later I was informed that the title was never signed off by the previous owner. They were kind enough to spring for an Uber home, however I was promised a call at some point today. I never heard so I reached out several times and no one answered. I called the main customer service number, and they showed no record of the events. At this point I am afraid I have made a grave mistake in purchasing a car through Carvana. More

car was a week late due to their error. Was told to gave everything in my Friday at 5pm for a delivery on Saturday at 11. Come to find out by numerous calls they need a full 24hrs before de Was told to gave everything in my Friday at 5pm for a delivery on Saturday at 11. Come to find out by numerous calls they need a full 24hrs before delivery. Then why say have it in that Friday. Regardless everything was in on Thursday. Got the car a week later, and the front passenger side had floor mats, no where else had them. Had to go to my local Toyota dealer to buy floor mats. Side note after purchasing the car, you are given 7 days to return, that seven days according to the system was calculated using my previous delivery date, giving me a 3 days to actually make a decision. Maybe this was an isolated incident buy it didn't make me want to run tell the world about Carvana More

150-point inspection not done. Missing items listed in description. Rear floormat looks to have vomit onnit. Leaky fluid compartment. Car not detailed. Missing items listed in description. Rear floormat looks to have vomit onnit. Leaky fluid compartment. Car not detailed. More

This was my second purchase thru carvana, first was ok, but the delivery of the second car was awful, car was delivered dirty, inside and out, dashboard, panels covered in greasy spots, front windows and w but the delivery of the second car was awful, car was delivered dirty, inside and out, dashboard, panels covered in greasy spots, front windows and windshield were sticky with stickers residue, the guy that delivered the car told me that it had been washed earlier but he clearly lied. I kept the car because i wanted this model and mileage was great, but totally disappointing purchase compared to my first carvana experience , first was delivered to my house, but the second was at your location in san antonio, someone needs to correct this, i don’t know if a future purchase with carvana would be my first option anymore. Thanks More

I am trying to return and no one is scheduling a pickup for the promised date, still waiting for a return call for the promised date, still waiting for a return call More

Bought my 14 GMC Terrain based on their website description and inspection following delivery. I would not recommend Carvana to anyone. Had to spend over $2,000 in addition to price to bring vehicl description and inspection following delivery. I would not recommend Carvana to anyone. Had to spend over $2,000 in addition to price to bring vehicle up to specs described in online ad. Never will I buy Carvana again! More