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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

December 08, 2020

This was the best car buying experience I’ve ever had! Also I’m not sure of the gentleman’s name who brought my car but he was so friendly and easy to talk to. The whole process was just great and I love More

by Lesleyjean84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name. :(
December 08, 2020

Expected much better service. Process online was fine. Everything that happens after is less than extraordinary. Don’t care for their lack of customer service. Probably wouldn’t recommend the service to a More

by crystalgeee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t even know
Dec 09, 2020 -

Carvana responded

We appreciate your feedback regarding the customer service you received. Teaching our advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is and we are sorry that your experience was anything less than that. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. Thank you for the insight you have provided to us and we hope this does not tarnish the enjoyment of your new ride.

December 08, 2020

Using Carvana was the best decision that I made when considering buying a car. The process was easy and quick, no sit in the dealership with the back and forth for two hours. I located the car that I wa More

by kittytourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall the delivery person's name.
December 08, 2020

SO much easier than spending 5 hours at the dealership! Very helpful and friendly staff. Car is better than expected. I'm thrilled with my purchase! More

by Tripsplus4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
December 08, 2020

Best car buying experience I’ve ever had. Great customer service. My car got a clean bill of health from 3 different local mechanics, confirming Carvana’s checklist. Thanks! More

by Mike in KS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raphael; Jeuda
December 08, 2020

I surprised my kids with a trip to the vending machine for a new car. The whole experience was amazing! The purchase was simple, the staff was kind and the vending machine was awesome! More

by Frankzilla79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
December 08, 2020

No floor mats, no full tank of gas, and salesman joyriding in my car before I picked up.. worse experience ever... never recommending anyone to Carvana..... ever I mean ever More

by Jaypey05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cori ,Amanda
Dec 09, 2020 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please do not hesitate to contact Carvana should you have any other questions or concerns at (800)-333-4554.

December 08, 2020

This was the easiest, most exciting time I had purchasing a car. I found the car I wanted online, completed the process that took about 30 minutes and was ready to go pick up my car! Andrew was AMAZING!! More

by thefabulousmsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
December 08, 2020

Great experience overall. I didn't initially like that the normal representatives on the phone couldn't get update from the reconditioning facility in Nashville, but after calling a few times, I got ahold More

by PHXOKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raval (in Phoenix HQ?), the gentleman at the OKC pickup location, a few others (sorry I didn't take everyone's names)
December 08, 2020

Great place to get a car from. Service was great and the place was very clean. The customer service when greeted all the way to leaving was great. More

by w.live08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name. Sorry
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