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Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,129 Reviews of Carvana
December 08, 2020
Not a good or even ok way of buying a car new or perused. You'd save money if Carvana sold nice and inspected vehicles, but promise you they do not!!!!!!! Run!!!!! You'd save money if Carvana sold nice and inspected vehicles, but promise you they do not!!!!!!! Run!!!!! More
by Jaypey05
Employees Worked With
Cori
December 08, 2020
The overall process was made very easy, and I love the car, but there were 2 chips in the windshield that I hadn’t seen in the listing. The delivery guy set me up for an appointment with safelite, only fo car, but there were 2 chips in the windshield that I hadn’t seen in the listing. The delivery guy set me up for an appointment with safelite, only for them to tell me they couldn’t do anything. A bit disappointed it wasn’t disclosed from the start, but very happy with how they handled it. More
by ethan525
Employees Worked With
Marcus
December 08, 2020
I couldn’t be more pleased with the whole process. From viewing the inventory, to applying for purchase, to the delivery of the vehicle. Everything was so very easy!!! The delivery drivers were very profes viewing the inventory, to applying for purchase, to the delivery of the vehicle. Everything was so very easy!!! The delivery drivers were very professional and friendly!! I absolutely LOVE my new Buick!!! Thank you!! More
by debbie
Employees Worked With
Everybody
December 08, 2020
Better than I thought it would be at first I was kind of leary and doubtful....vechile better than ny expectations so far ..from vechike search down to the delivery leary and doubtful....vechile better than ny expectations so far ..from vechike search down to the delivery More
by raynj69
Employees Worked With
Sebastian mostly..lol
December 08, 2020
Overall it was good but would be great if not for two issues: the delivery was delayed a week and second, and the listing showed the truck had a power rear window and it does not have that option. issues: the delivery was delayed a week and second, and the listing showed the truck had a power rear window and it does not have that option. More
by redorange1
Employees Worked With
Tatiana
December 08, 2020
The process and the people were excellent. I was a bit surprised that the car wasn’t very clean upon arrival - was expecting it to have been cleaned more than it was. Otherwise the experience was great a surprised that the car wasn’t very clean upon arrival - was expecting it to have been cleaned more than it was. Otherwise the experience was great and the car is as described. More
by Ptrprry
Employees Worked With
Unknown
December 08, 2020
The overall experience has been decent but not perfect. I'd say that the hold time to speak to someone is ridiculously long, I personally don't have that much time to wait around to speak with someone. The I'd say that the hold time to speak to someone is ridiculously long, I personally don't have that much time to wait around to speak with someone. The chat is absolutely NO help, however whenever you actually speak with someone they have excellent service so that's really good because I don't do business with any business with terrible customer service. The next issue would be that my breaks were already squeaking when the car was delivered and a day later the check engine light came on.. Just delivered 4 day's ago and only drive two or three times shouldn't be experiencing that already however Carvana warranty is covering diagnostic and repair costs so that's good otherwise I'd have to get my money back. We'll see what happens. More
by Scjones2015
Employees Worked With
Don't remember
December 08, 2020
This is my third car purchase with CARVANA and I wouldn’t want it any other way. Everything about the process is easy. From The soft credit checks, easy signing of paperwork and downloading needed documents want it any other way. Everything about the process is easy. From The soft credit checks, easy signing of paperwork and downloading needed documents to being updated the entire time until delivery and everyone is so helpful. I love their 7 day trial. More
by WhishaMartin
Employees Worked With
Allen. Eli. Tasha.
December 08, 2020
Absolutely the best and fastest experience I’ve ever had buying a car and it’s all thanks to Oliver the delivery guy!! Initially I had issues with delivery but because of COVID I had to let it go but once t buying a car and it’s all thanks to Oliver the delivery guy!! Initially I had issues with delivery but because of COVID I had to let it go but once the car came Oliver did anything and everything to make me feel great about my purchase. We talkies for a while and I would have tipped him if I had cash but sadly I didn’t. Please give that man a raise or some more praise as my experience would not be the same without him. Defiantly purchasing another car through Carvana in the future. More
by edelgadillo4
Employees Worked With
OLIVER
December 07, 2020
Issues at delivery:1. Missing radio antenna cover. 2. Issues at delivery: 1. Missing radio antenna cover. 2. Dome light switch inoperable. 3. Car advertised as having new brakes and tires. Brakes sque Issues at delivery: 1. Missing radio antenna cover. 2. Dome light switch inoperable. 3. Car advertised as having new brakes and tires. Brakes squeal at every stop. At delivery. Carvana rep directed me to contact SilverRock and they would cover the repair. SilverRock directed me to take it to Joe Pecheles Hyundai dealership, Greenville NC (252) 756-1135, for repair. Dealership diagnostic confirmed brakes are new but rotors were not turned. They recommend turning of rotors and new pads to repair. SilverRock denied warranty repair of radio antenna. Carvana confirmed exception for radio antenna was sent to SilverRock (twice). Resolution of that issue is in progress. SilverRock denied warranty repair of brakes. Carvana directed me to obtain documentation of dealer repair diagnostic on brakes and upload to Carvana site for determination. Resolution of that issue is in progress. I await documentation from dealer by email. Since the car was advertised as having new brakes, new brakes should not squeal. I will be satisfied when the radio antenna and brake repair is covered in full since the car remains well under the Warranty repair period in terms of miles and days. FYI: This is the second vehicle I have purchased from Carvana in two years. RE: the first one, upon driving 50 miles away from the dealership (in Raleigh, NC), alarms went off re: tire pressure. I pulled over and discovered the tires had 50psi of air in all the tires when the tire pressure should have been 32psi. (I reported this issue to Carvana at the time.) I consider that an very unsafe condition. Luckily, I was able to let air out of the tires before they exploded at 60 mph. I recommend Carvana review their inspection process prior to selling cars. More
by dtanguay
Employees Worked With
Don't recall.
