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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

November 27, 2020

The Carvana experience was one of the most stress-free vehicle purchases I have done. I can take my time, wait for new inventory if nothing catches my eye, and I don't have to spend hours out of my day wa More

by Scotty C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordell
November 27, 2020

This was my second car I purchased through Carvana. My first experience was great. Unfortunately this time hasn't been as well. I didn't return the car since I did like it. Issues were: 1.Front passenger More

by thekid745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
Dec 10, 2020 -

Carvana responded

Thank you for taking the time to share your feedback with us and for being a returning customer. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake.

November 27, 2020

THE BEST CAR BUYING EXPIERENCE EVER WOULD RECOMEND TO ALL MY FAMILY AND FRIENDS I PROMISE U WONT BE DISAPPOINTED NEXT CAR WILL BE FROM CARVANA More

by Desiree21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DREW
November 27, 2020

Convenient and easy transaction! They priced my trade in, approved financing, and showed me cars that would meet my desired monthly payment with these factors included. Pick up was short and sweet, and the t More

by cmb121974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
November 27, 2020

The process was great. Only issues was that it was a bit too automated. I was In the phone with a Carvana representative working through an issue and my pick-up time was cancelled. I had to reschedule it fo More

by Stonzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
November 27, 2020

Carvana was fast, efficient, & professional. The whole experience from picking a vehicle to purchasing a vehicle was top notch. I have already recommended this service to all my friends. More

by robjphillips8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant
November 27, 2020

I was skeptical at first about purchasing a car online before I could see it in person, but I'm glad I went through with it anyway. Easiest car buying experience I've ever had. Nothing else can compare. M More

by chattejf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
November 27, 2020

Selection and quality was terrific. Love the free delivery and the fact that they order new plates. I highly recommend them to anyone looking for a vehicle. More

by OhioJack50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not known
November 27, 2020

From the purchase to the delivery it was the easiest way to buy a car. If I had any questions I would just call and the helpful people answering the calls were able to help. Would definitely buy a car this More

by Cargeroplos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan
November 27, 2020

I couldn't believe how easy and convenient it is to purchase a vehicle from Carvana. Compared to going to a dealer, it is a snap! More

by chestnut212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Toms; many others
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