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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

November 28, 2020

Excellent communication and service throughout the purchasing process makes it easy and stress free. I will purchase thru them again next time I am in the market for a vehicle. More

by donman4976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
stephen?
November 28, 2020

Easiest vehicle purchase I have ever made! Very friendly and helpfull staff both at the facility and over the phone. Highly recommend and will buy here again. More

by cmyracle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
November 28, 2020

I had a great experience with Carvana. So easy, no hassle car buying. The delivery was easy and a very smooth process overall. I would definitely recommend Carvana to a friend. More

by amandarh79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel was my delivery guy
November 28, 2020

Hi Carvana my experience at first wasn't that great but I didn't give up. The second time around was wonderful! The whole team was awesome, Charlie delivered the car on time. I'm so happy with the vehicle pu More

by dorat726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie the delivery person.
November 28, 2020

This was my first time purchasing a car online. The process was easy. The individuals I talked to were knowledgeable and friendly. The videos and pictures helped me make a decision on what vehicle I e More

by joelpeebles16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betty
November 28, 2020

Easy buying process, although was not satisfied with not fixing the rust issue and water leak in vehicle. Drop off was easy and trade in as well More

by mferrel07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember
November 28, 2020

Ordering was easy. The issues came with the second party shipper and with the car its self. After it showed, I drove it 80 miles and the check engine light came on. It spent 5 of the 7 test driv More

by markschumacher78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
There have been so many....
Dec 09, 2020 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile limited warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

November 28, 2020

I have bought cars with Carvana before and even though this interaction was better than previous ones, it was still not seamless. Delivery was a couple hours late, the 7 day guarantee was only 5.5 days, a More

by hmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember, there were a lot
November 28, 2020

It was so fast and easy and I love my car. Probably won’t go back to the traditional way of buying a car ever. More

by adrianaberkhalter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillan
November 28, 2020

They made it a pain free process. Always prompt in updates for delivery. I love this company. Thank you for making it pain free and enjoyable to purchase my vehicle. Definitely recommend More

by Chams2894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
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