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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
November 28, 2020
This was my first time purchasing a car online. The process was easy. The individuals I talked to were knowledgeable and friendly. The videos and pictures helped me make a decision on what vehicle I e process was easy. The individuals I talked to were knowledgeable and friendly. The videos and pictures helped me make a decision on what vehicle I eventually purchased. I would recommend Carvana if you want a quality vehicle and less paperwork. More
by joelpeebles16
Employees Worked With
Betty
November 28, 2020
Easy buying process, although was not satisfied with not fixing the rust issue and water leak in vehicle. Drop off was easy and trade in as well fixing the rust issue and water leak in vehicle. Drop off was easy and trade in as well More
by mferrel07
Employees Worked With
I dont remember
November 28, 2020
Ordering was easy. The issues came with the second party shipper and with the car its self. After it showed, I drove it 80 miles and the check engine light came on. It spent 5 of the 7 test driv party shipper and with the car its self. After it showed, I drove it 80 miles and the check engine light came on. It spent 5 of the 7 test drive days parked due to the light. Carvana was kind enough to give me another 3 days to test but those days were spent with it in the shop. It is currently still in the shop, because of the massive amounts of rust (according to the dealer). So apparently your 150 point check doesn't look for anything in the under carrage. I have had the car in my possession technically for 2 weeks. But have only seen it without a check engine light on for 3 days. More
by markschumacher78
Employees Worked With
There have been so many....
November 28, 2020
I have bought cars with Carvana before and even though this interaction was better than previous ones, it was still not seamless. Delivery was a couple hours late, the 7 day guarantee was only 5.5 days, a this interaction was better than previous ones, it was still not seamless. Delivery was a couple hours late, the 7 day guarantee was only 5.5 days, and there were a lot more imperfections (paint chips, dents, and scratches) than what was mentioned on the listing. The truck is great though and is what we were looking for. Price was also higher at Carvana than at my local dealership but they didn't give as good of a rate. More
by hmp
Employees Worked With
I don't remember, there were a lot
November 28, 2020
They made it a pain free process. Always prompt in updates for delivery. I love this company. Thank you for making it pain free and enjoyable to purchase my vehicle. Definitely recommend updates for delivery. I love this company. Thank you for making it pain free and enjoyable to purchase my vehicle. Definitely recommend More
by Chams2894
Employees Worked With
Brian
November 28, 2020
Gross negligence and reckless endangerment are the legal grounds I have to address with Carvana. 7 days after purchase, my 2013 VW GOLF at 66k miles stopped in the middle of the road. If I had been on the h grounds I have to address with Carvana. 7 days after purchase, my 2013 VW GOLF at 66k miles stopped in the middle of the road. If I had been on the highway, it would have been a pile-up. Carvana's response, "we dropped the ball, people make mistakes, and it was a used car so...". Silver Rock, their 100 day warrenty contract, has a defective website that warns "this website might be impersonating sr-repairs and trying to steal your information"! This is from a link provided by Carvana via email. Carvana's response, "sometimes websites go down, just call them and they'll list places were you can go". Their list of places are PepBoys in Philadelphia. Everyone in the city knows PepBoys is where people go to buy drugs. The advertised assurance is 100% false. This is basically an online back alley deal. You'll have better luck at a neighborhood dealership with deals. Check out Verde Investments and Dun & Bradstead, these companies recently invested in Carvana and I wouldn't be surprised if a class action lawsuit surfaces soon. More
by EMoges
Employees Worked With
Dee
November 27, 2020
First time buying online, made the process so much easier! Pictures and videos of car were very descriptive and accurate. In less then a week my car was delivered and I’m happy with the purchase. I wo easier! Pictures and videos of car were very descriptive and accurate. In less then a week my car was delivered and I’m happy with the purchase. I would buy from carvana again and definitely recommend it to others. More
by Marvin
Employees Worked With
Patrick
November 27, 2020
Love the car however delivered with no gas. Didn't note until I drove about 3 miles and lite went on. Also the heated driver's seat goes on for about 10 seconds and then shuts off. Mfg warranty still in p until I drove about 3 miles and lite went on. Also the heated driver's seat goes on for about 10 seconds and then shuts off. Mfg warranty still in place so they will fix it for us. Car looks and handles great. Highly recommend Carvana but I feel you should send us a a refund for fuel. More
by Garygrutka
Employees Worked With
Unknown
November 27, 2020
Easiest car purchase I have ever made. After 50 years of driving and buying cars for 4 children and myself, this was great!!The driver that delivered the car was very friendly and knowledgeable. After he re driving and buying cars for 4 children and myself, this was great!!The driver that delivered the car was very friendly and knowledgeable. After he removed the car from the truck he personally wiped down the inside and outside of the car so it looked it's best for us. Be assured, I will use your company again should I need another car. Thank you!! More
by micki
Employees Worked With
Jeremy
