Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,161 Reviews of Carvana
November 19, 2020
It was mostly a great experience. We got the car we wanted at the price we wanted. After delivery we discovered that the coolant cap was left off during what I imagine was routine maintenance and the w wanted at the price we wanted. After delivery we discovered that the coolant cap was left off during what I imagine was routine maintenance and the well was mostly dry. We luckily caught it before (we think) it caused any damage. We called your associates a few times, but they were nonplussed, pointed us to a shop, and told us to take a look if we're worried about damage. We were hoping for a little more attention to what could have caused the engine to seize/overheat as we drove it, but instead have another chore on our hands. Delivery was great. Service up to a point was also great. The followthrough was a number of phone calls to 3rd party services or associates that simply weren't sure how to proceed with our issue. More
by ebenoist
Employees Worked With
Andrew dropped it off? I don't have record of whom we spoke with
November 19, 2020
Thanks to the carvana team....you guys did awesome job with my purchase and i could not be happier with the experience. I will recommend carvana to all my friends and family, thank you so much again. with my purchase and i could not be happier with the experience. I will recommend carvana to all my friends and family, thank you so much again. More
by jakhammer1
Employees Worked With
Olivia Gonzalez
November 19, 2020
Awesome experience! Such an easy way to buy my car! I highly recommend Carvana over going into a dealership. Everyone is so nice and helpful. highly recommend Carvana over going into a dealership. Everyone is so nice and helpful. More
by danahangley75
Employees Worked With
Don't remember
November 19, 2020
I didn't have to waste any time at a dealership haggling the price or financing. My only regret is I didn't get to see the vending machine. the price or financing. My only regret is I didn't get to see the vending machine. More
by rosemcgl
Employees Worked With
The lady who delivered the car was great but I don't remember her name
November 19, 2020
This has been the best car buying experience ever! Carvana kept me informed thru the whole process, making sure everything was just right. We love the car we choose. It was so easy! Carvana kept me informed thru the whole process, making sure everything was just right. We love the car we choose. It was so easy! More
by strato61
Employees Worked With
Unknown
November 19, 2020
Carvanha should be the industry standard for automobile purchases I highly recommend this service this business to my friends I'm thoroughly pleased with it and wish nothing but success for this company purchases I highly recommend this service this business to my friends I'm thoroughly pleased with it and wish nothing but success for this company More
by robinsonenterp
Employees Worked With
Tamashia
November 19, 2020
This would have been the second car I purchased from the company. The first one was a great experience. This has been a horrible experience. I started yesterday, logged into my account found the car and sta company. The first one was a great experience. This has been a horrible experience. I started yesterday, logged into my account found the car and started the purchase process. I was good with the terms and signed the contract. Then 3 hours later all the terms changed. I tried to call and three hours later finally got a a hold of someone who was nice but after 30 minutes was told all he could do was submit a ticket. The next day I had to call again to see what the deal was and was told by another person that my case has been assigned to Sean in the executive response team but he was not available. I asked if he could return my call at 1 pm central time since i had meetings. He called at 11 am central in the middle of the meeting. I asked if he could call at 1 pm and he did not. I called again and he was no available I asked if he could all at 3 pm central and I had to call him. Once I got a hold of Sean he was rude and long story short said it was my fault the terms changed because went through the process with an old odometer reading and that once the underwriting team got my odometer photo they u[dated the terms. He said he was unable to change the terms and when I asked to speak with some one who was able to change the terms I was told that there was no one. I ask again to speak to some one and I was was given the run around. He said the only thing he was able to do was to take off the trade in and that I could sell it on my own to get the terms I wanted. I asked if we could compromise and meet in the middle on the trade in and I was told that they don't negotiate on trade ins and that a lot goes into determining the value yet it was the incorrect odometer reading that is determining the terms. So now I have to either accept their terms which will cost me a lot over time or I walk away after they have pulled my credit which impacts my score and have to start the process again. Either way I lose in this. More
by krfinn
Employees Worked With
Sean in Executive Resolution
November 18, 2020
I am leaving zero stars. Our car was delivered dirty with missing parts (I.e., wheel locks, inflater kit, license bracket) and a broken light strip inside. Where was the 150 point checklist that said it pass missing parts (I.e., wheel locks, inflater kit, license bracket) and a broken light strip inside. Where was the 150 point checklist that said it passed??! Our car is now in the shop during our 7 day period. Not what I was expecting with a new car. More
by franco gordillo
Employees Worked With
Called too many times to keep track
November 18, 2020
Without question, the best car-buying opportunity I've experienced. I purchased a 2019 Nissan Rogue, with 37K miles, and with only a $400 down payment. I was also able to add gap insurance and an extend experienced. I purchased a 2019 Nissan Rogue, with 37K miles, and with only a $400 down payment. I was also able to add gap insurance and an extended warranty. Everything up to the delivery of my vehicle was done through the Carvana app and a follow-up call by an agent to confirm and explain the steps. Delivery times are quick - within days, depending on how quickly you can submit the required paperwork. The delivery driver was also friends and patient. She answered any questions and it made me feel confident in my purchase. Just a top-notch experience. More
by anthafla
Employees Worked With
N/A
