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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

November 10, 2020

At first, I was really skeptical of ordering a car online, sight unseen. But these guys made it ridiculously easy. All of my questions were answered in record time, and I had surprisingly little work More

by LWalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff (didn't give his last name, but he was awesome!)
November 10, 2020

Chanekka did an amazing job dropping off the car and explaining to me. She was very patient with me while I test drives the vehicle. More

by Koyeoladapo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanekka
November 10, 2020

Great job, except too much time waiting on the phone and the terrible smell of the inside of the car. It was a horrible smell More

by Santi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
November 10, 2020

I have gotten three vehicles I have purchased from Carvana. Carvana has made the experience for my family and I pleasant every time. Look forward to purchasing again in the future. More

by Thorntons760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
November 10, 2020

I was very surprised with how well this process worked and I truly think it is the new way to buy a car. The only problem I had with the car is how it was not very well cleaned/detailed. More

by Phillipwats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idk
November 10, 2020

Delivery was seamless and driver was very professional. Overall the easiest way I ever bought a car. Good purchase for price and very good value More

by Niemiecsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
November 10, 2020

I was in need of two vehicles. a truck for business and a personal vehicle. Carvana had no trucks available that fit my needs so I found one at another dealer. I demanded that they provide "carvana-esque More

by Georgia Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot
November 10, 2020

Best car buying experience I've ever had. I found the car I wanted and traded in my truck, the process was extremely simple. Just gave my trade in info and they took care of it from there. The driver came an More

by deboardcreative
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
November 10, 2020

It was hard to get specific questions answered. There were some very weird issues with my contract that they swept under the rug. They issued a key fob that is not usable because it needs a PIN and I hav More

by TCOLE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Nov 14, 2020 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. We sincerely apologize that you did not receive the amazing customer service we strive to provide every customer. It is also never our intention to inconvenience our customers in any way. Unfortunately, we are unable to locate your account with the information provided. Please reach out to us at (800) 333-4554 and we would be happy to assist you with your next steps to get your concerns resolved.

November 09, 2020

Truly is one of the best car buying experience I’ve ever had and I have bought a lot of cars. Great service.Took the sting out of any uncomfortable situation when it comes to buying a car I would recommend More

by Darkest900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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