
Carvana
Tempe, AZ
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
Car is running great! However there were some easy stains to clean with a napkin and sanitary wipe. The air filters were another thing that weren’t cleaned/switched out so had to do that on my own. I’d recom to clean with a napkin and sanitary wipe. The air filters were another thing that weren’t cleaned/switched out so had to do that on my own. I’d recommend to a friend, however just be sure to clean the vehicles a bit better. More
this was my 3rd Carvana purchase and it is the first horrible experience. Noticed tires had slashes as we were picking up car. Was assured it would be taken care of, through our week return time. Now th horrible experience. Noticed tires had slashes as we were picking up car. Was assured it would be taken care of, through our week return time. Now that we are out of the week's return time radio silence. Very disappointing, More
Excellent experience with Carvana! I was a bit hesitant but took the risk buying online. I will never buy from a dealership again. This is definitely a seamless process and the future of car buying. but took the risk buying online. I will never buy from a dealership again. This is definitely a seamless process and the future of car buying. More
Happy with the car. Had to spend $200 to fix loose upholstery on passenger door. Either Carvana or the previous owner used incorrect clip retainers. Carvana should have caught this and fixed it to to upholstery on passenger door. Either Carvana or the previous owner used incorrect clip retainers. Carvana should have caught this and fixed it to to improve customer satisfaction. Considered not accepting the car if I hadn’t made the effort to check if this was fixable. Car arrived on time. Can only vouch for my type of situation (delivery all took place within California). I’ve read reviews where it was difficult and had delays for inter-state deliveries. I suggest the earliest appointment possible (8am). More
I've used Carvana a few times. This experience was challenging in that the first car delivered failed a state inspection. The replacement car was delivered with a warning light showing. Each time th challenging in that the first car delivered failed a state inspection. The replacement car was delivered with a warning light showing. Each time the team was quick to put it right by taking the cars away, but then their policy is to tell you that the 3rd is final one, with no 7 day policy. Obviously designed to stop people taking advantage. BUT it was Carvana taking advantage by selling cars that didn't meet the description. Not the best way to treat a loyal and patient customer. Hard not to be angry with that. More
Terrible, automated, customer service messaging that fails to incorporate important details, known by their agents, and instead delivers threatening language when it is completely unnecessary. Be prepar fails to incorporate important details, known by their agents, and instead delivers threatening language when it is completely unnecessary. Be prepared to receive these emails, non-stop, until your down-payment or full cash payment is processed by their system. More
I am very happy with my new car. The price was very reasonable. The delivery went exactly as I was told, the driver was actually early! He was very friendly and answered all my questions. It was very e reasonable. The delivery went exactly as I was told, the driver was actually early! He was very friendly and answered all my questions. It was very easy to purchase the car, everything was online. The website easy to use, and the online help was excellent. I definitely recommend using Carvana. More
I'm an Old Guy.Almost 70 years old.I'm not in the usual I'm an Old Guy. Almost 70 years old. I'm not in the usual demographics of people who would buy online. First, I love the car I purchased. The BMW I'm an Old Guy. Almost 70 years old. I'm not in the usual demographics of people who would buy online. First, I love the car I purchased. The BMW i3 is a great value and a great car. Second, even though I really didn't understand the procedure that involved sending pics of driver's license and insurance details, I found the whole process easy and understandable. The car arrived 10 minutes early. The guy who delivered it was courteous and wanted to make sure I understood the car and the Carvana guarantee. Next year I will be looking for a car for my wife. I will buy it at Carvana. ' More
Great company/customer service. However, I did receive my car without an oil change UNLESS you didn’t use full-synthetic. Fluids were also low car without an oil change UNLESS you didn’t use full-synthetic. Fluids were also low More
Horrible. Delayed. Car came filthy, chipped windshield, scratches, and paint damage. Logistics needs a lot of improvement. Customer service representative argued with me when I genuinely wanted to know the scratches, and paint damage. Logistics needs a lot of improvement. Customer service representative argued with me when I genuinely wanted to know the process. More