Carvana

Overall my experience was neutral. It was nice not having to deal with a dealer and their silly fees and hidden extras, but some of the logistics were a hassle. My delivery was delayed twice. The first del to deal with a dealer and their silly fees and hidden extras, but some of the logistics were a hassle. My delivery was delayed twice. The first delay I was expecting as my delivery date was directly after a holiday. The second delay would not have been a huge deal to me, but I wasn't notified of the delay until the day of. When the delivery did finally happen it was very easy. The woman that delivered my car was very nice. The car itself was in fine mechanical condition. There were some small paint defects that I think should have been shown on the imperfection list, but overall no huge glaring issues. The car was dirty when it arrived. I'm not sure if it was due to it not being covered during transit or if they don't wash the cars prior to delivery. Not a huge issue to me since I prefer to wash my vehicles a certain way, but others may care. I was also lucky that my car came with a registration and real license plates. I've heard so many horror stories about people having to wait months to get their final plates and registration. I worked with several Carvana employees. All of them were extremely pleasant to work with. I was actually very surprised at how easy and friendly all the reps I talked to were. Very different compared to my past experiences dealing with other large companies. Why did I used Carvana? They had the car I wanted. No dealers in my area had what I was looking for and the ones offering to import were asking almost $4000 more than Carvana.(Carvana's price was around the lower end of the KBB value) Would I recommend Carvana? It depends. If you are not in a rush to get a vehicle and are willing to take risk then, yeah, give it a try. They have a huge selection. If you need a car quickly then I'd say pass. More

This was my first time trying Carvana. I took the quiz that matched me with a car that would be ideal for me. I chose the one they recommended and it definitely was a match! I love it. I love that the bro that matched me with a car that would be ideal for me. I chose the one they recommended and it definitely was a match! I love it. I love that the brought the car right to my home and I got to test drive it as well as keep it for a week risk free! So awesome! I’m definitely recommending Carvana to people in the future. :) More

First time Carvana user - automated and easy but could get to a human when i needed one and they are very good at solving problems. get to a human when i needed one and they are very good at solving problems. More

My second purchase with Carvana. It went well except one key fob was missing the emergency key. Also upon delivery the car had a minor defect in the drivers door that must happened in transit. But Carvana key fob was missing the emergency key. Also upon delivery the car had a minor defect in the drivers door that must happened in transit. But Carvana will have both issues taken car of at no cost to me. But I was a little disappointed in the price as after I'd completed my purchase a year new model with 10K less miles was for sale at the same price as my purchase, but perhaps features were less I didn't check. More

This has been by far the smoothest and easiest process for buying a car. There were some slight cosmetic marks not noted and the alignment was fairly off. Found out after aligning the vehicle I will need for buying a car. There were some slight cosmetic marks not noted and the alignment was fairly off. Found out after aligning the vehicle I will need camber bolts to get it perfectly within spec. Other than that, between communication and buying I give it a 10! More

I was very happy with my financing terms and with the ease and convenience of buying online. I was a little disappointed that there were several cosmetic issues that were not pointed out in the listing a ease and convenience of buying online. I was a little disappointed that there were several cosmetic issues that were not pointed out in the listing and they were more severe than the ones that were. It also had old wipers and was completely out of washer fluid. Perhaps the inspection criteria need to be adjusted to account for these items. The gentleman who delivered the car was friendly and helpful so the overall process was pleasant. More