Carvana

Great experience would have gave 5 stars but the vehicle was the wrong color(than what the website had) and delivery was delayed 2 days. All in all was very easy and would buy from Carvana again! was the wrong color(than what the website had) and delivery was delayed 2 days. All in all was very easy and would buy from Carvana again! More

I would recommend them with one caveat. They do not know how to sell electric cars. I was looking at the Chevy Bolts, Nissan Leafs, BMW i3s, and they do not show the charge screen behind the steering wheel how to sell electric cars. I was looking at the Chevy Bolts, Nissan Leafs, BMW i3s, and they do not show the charge screen behind the steering wheel when the car is on, so you can at least see how many miles of range the battery shows when fully charged. They also should run a state of health report on the main traction battery, take a picture of it and add it the the pictures list. That is very important information that any electric car shopper would LOVE to have. I bought a 2017 Chevy Bolt with only 44k miles on it, and the battery turned out to be degraded (100% charge at around 150 miles on a mild day in Florida) so I had to return it. It had also been in a minor accident as the garage I took it to found a repainted roof and back body panel. DEFINITELY have any car you buy inspected within the 7 day window. The return went fine. I ended up buying locally. More

Pretty easy transaction. No negotiations. Car was delivered dirty. Not detailed. But overall a good experience. Delivery was on time and delivery person was nice and professional. delivered dirty. Not detailed. But overall a good experience. Delivery was on time and delivery person was nice and professional. More

Carvana the best place to buy a automobile online, fast, easy and best of all very good price. I just got my truck 2 weeks ago, way-way cheaper than other dealers. Thanks Carvana easy and best of all very good price. I just got my truck 2 weeks ago, way-way cheaper than other dealers. Thanks Carvana More

This was the best car buying experience I have had! Everything was transparent from the moment I started looking at cars to the time it was delivered. Chat agents and the folks that spoke to were all Everything was transparent from the moment I started looking at cars to the time it was delivered. Chat agents and the folks that spoke to were all so friendly and helpful! I will be recommending Carvana! I have always dreaded the car buying process in the past - the feeling of being swarmed in the lot, like I don't know the actual price, or that I am not a "top" client so I get subpar terms and treatment. Carvana made me feel excited, the process was EASY, and the staff is beyond kind and helpful! More

I loved the whole experience! Even though there was a slight delay in delivery, everyone was super friendly and helpful! They kept in touch the whole time. The delivery driver, Blake, was so nice. He exp slight delay in delivery, everyone was super friendly and helpful! They kept in touch the whole time. The delivery driver, Blake, was so nice. He explained everything and answered all my questions. They even left me a gift in the car! My experience was awesome! I don’t think I will buy a car any other way ever again More

I purchased my first car through Carvana, a pre-owned 2013 MINI, mainly as a result of the pandemic situation but I had been curios about them for some time as the business model seemed plausible and the 2013 MINI, mainly as a result of the pandemic situation but I had been curios about them for some time as the business model seemed plausible and they had good commercials. I also liked how their website was slick, easy to use, and their large inventory. I had been looking for this particular model and make for some time, and Carvana was the only one that I saw at a reasonable price and good condition. The process was very simple, although still lengthy, but all my questions were answered in a timely manner, so I was pleased with the customer service. The car arrived early on the delivery day, which was great. A lot of the reviews I saw prior to my purchase did not have great things to say about the 150 point inspection. Cosmetically my car arrived as described and pictured. When i took the car for a pre-purchase inspection, there were a few things that were in need of immediate repair. I think this service was something that should have come up in Carvana's own inspection, as the car made noises while driving. The mechanic did say that it looked like the car was in good condition otherwise, and had some work done on it, (new tires, cleaned filters, new fluids were new, etc). So, I'll give Carvana a 4/5 on the service. The issue I'm currently dealing with is on SilverRock insurance, which I decided to purchase despite bad reviews as MINIs are notorious for requiring expensive repairs as they get older. The car had a cracked friction wheel and water pump pulley, but SilverRock would not cover the water pump pulley because they deemed it wasn't broken enough to require immediate attention. I guess they rather it fully break and have the car be more seriously damaged. I'm really saving them money by doing this preventative service, but I guess this is just insurance companies doing what they do best (not pay). I will recommend Carvana in general, easy to use, nice website, and from what I can tell really good quality inventory. I already have a bad feeling about SilverRock, and I have 4 more years of "coverage" through Carvana Care so I hope they're more amenable to covering future service costs, but who knows. One recommendation I will give Carvana is to provide more options for insurance, maybe have more partners so consumers can pick? More

Thanks Carvana, I never thought buying a car could be so easy ! I shopped for a few weeks looking at different options in the price range that I wanted to pay and the ease to do this was well to be honest easy ! I shopped for a few weeks looking at different options in the price range that I wanted to pay and the ease to do this was well to be honest a lot easier than going to dealership after dealership in person or even online, I purchased my Acura and had a 7 day or 400 mile trial on the car (my goodness where can you get that from a dealer) to keep or return. I am keeping and couldn’t be happier with my purchase. Now if I can keep my wife from taking my car instead of hers I will be great lol. The delivery of the car was spot on. They were running about 30 minutes behind schedule and they sent email to let me know. It was a great experience buying a car this way and I would recommend to all my family and friends. Thanks Carvana More

Fast and smooth transaction. No negotiations needed. When we picked up car at Vending machine, it had not been detailed. But overall a very good experience. Everything was done on time and person at Vendin we picked up car at Vending machine, it had not been detailed. But overall a very good experience. Everything was done on time and person at Vending machine was nice and professional. More

Excellent way to purchase a car. Albeit a bit concerning to buy sight unseen 7 day return policy handles that. Car delivered dirty though but advised I would receive $ to detail. to buy sight unseen 7 day return policy handles that. Car delivered dirty though but advised I would receive $ to detail. More