Carvana

It's been a mixed bag Carvana. I did like the feature of reserving a car in advance. That was great! What wasn't so great was that it was delayed a few weeks after the date I was supposed to be able to view reserving a car in advance. That was great! What wasn't so great was that it was delayed a few weeks after the date I was supposed to be able to view my car. I did get a few emails saying it would be delayed, but it would be helpful if in the future if you tell people why. I know part of it is Covid related, but I did reserve a car before the one I purchased two weeks before (in Covid time too) and it was on schedule for the preview. If you don't tell people what's happening, I'm assuming that something may be wrong with the car. Is it? So I tried to investigate. I used the chat feature to try and get some answers. But your bot "Sebastian" was not very helpful. So yes, eventually I did get to preview. And I scheduled a drop off. Harrison, the helpful guy that dropped off the car went out of his way to fix a tire valve issue on a Saturday. I really appreciated that. The drop off was seamless and Harrison was extra careful about sanitizing the car. After he left, there were a few things about the car that needed some attention. So I tried to contact SIlverock, your warranty service. I have to say, it kind of feels like you are dumping people off on someone else with this arrangement. When I explained the issues, SIlverock was trying to figure out if it was under their warranty or MINI's warranty. I have to tell you, I have zero time to work for you all on this as the suggestion was to go to one repair facility about 45 minutes away and wait for an hour and then go to the dealer, another hour away and then have them look at it. I was still under your 7 day trial. I technically don't own the car. But yet, here I am, caught in the middle of who isn't responsible for what. After some major grumbling on my part, Silverock waived the initial repair facility and said I could go right to the dealership. It was an ok solution, but again, where are you Carvana? So I called and waited over an hour on hold to get a real live person that wasn't "Sebastian". Carvana also tried to help with the dealer solution. Not perfect, but doable. On another note, I keep getting notices that I owe Carvana my signed power of attorney. I get notices everyday. I sent it in over a week ago as requested. But yet it sits in someone's inbox. I know because I waited another half hour on hold to let Carvana know I sent it in. (I was wise enough to not even deal with "Sebastian" at this point) So in the end, do I like my car? Yes. But it was kind dirty when I got it and I could tell the previous owner had a dog. And I had to pull a favor with a local mechanic to fix the light situation that I didn't have three hours to go fix. Would I recommend you to someone else? Maybe. I tend to think I had a run of bad luck with my situation. But the net net is that your people are really nice. It is just extremely time consuming to get in touch with a real human. You have a streamlined process, but it doesn't seem like everyone is communicating. And maybe one day you'll acknowledge you have my forms... More

Easiest way to buy a car. Great cars, low pricing, good financing. My car was delivered to my home and the carvana team kept in touch with me via text message through the whole process. I would reccomend financing. My car was delivered to my home and the carvana team kept in touch with me via text message through the whole process. I would reccomend Carvana to everyone! More

I have to say that this was one of the easiest and best car buying experiences I have ever had. The total process once I decided on a vehicle took approximately an hour. Then the day I received my vehicle car buying experiences I have ever had. The total process once I decided on a vehicle took approximately an hour. Then the day I received my vehicle it took maybe 30 minutes to finish up paperwork and officially take ownership. The only thing I was a little disappointed in was that the vehicle wasn’t cleaned before delivery. It looked like a substance was sprayed all over the interior but not even wiped down. I’m assuming it may have been sanitizer or something. Other then that there wasn’t even a vacuum done. I almost called but chose just to detail it myself. I feel like when purchasing a vehicle you should never receive it less then clean and ready for you. That truly was the only con I can think of though. More

Transportation and transfer of car was super easy and documents were verified super quickly, the guy who reached out to me, David, was super cordial and helpful through the whole process. Greatly recomme documents were verified super quickly, the guy who reached out to me, David, was super cordial and helpful through the whole process. Greatly recommend, they also gave a very fair value on the car. More

I had a very good experience ordering my car through Carvana. It was so refreshing to sit in my living room to buy a car. The whole process took about an hour compared to going to a dealership and was Carvana. It was so refreshing to sit in my living room to buy a car. The whole process took about an hour compared to going to a dealership and waste a whole day haggling over the price of the car and your trade-in and the worst part.... dealing with the finance person who is trying to sell you all the add on crap that only goes to the dealerships bottom line. There was some back and forth with paperwork (ie taking pictures of registration, title and such) but it wasn't a hassle. I would say the only thing that bothered me about the whole process was Carvana requires the vehicle your purchasing to be insured three days before delivery. So if your transferring plates to the new car AND your still driving your trade-in as your daily driver, that can be an issue... especially in NYS. I got my car delivered on a Sunday and the insurance become effective Friday night, so no big deal on my part but it's something to consider. The delivery of the vehicle went very smooth. The driver was very friendly and knowledgeable. I got in the my new car for a test drive and when I come back, he already had my trade loaded on the transport. I just had to sign a few more documents and he was on his way. I would most certainly recommend purchasing a vehicle from Carvana to my friends and family. I hope to never visit a bricks and mortar dealership again to buy a car. Oh, and I forgot to mention they gave me a great price for my trade in. It was more than I expected and that made purchasing the new car a lot easier. Thanks Carvana! More

Service is Outstanding, I’m very happy with my 2020 Jeep Gladiator. Delivery was very smoth and fast. It was a pleasure doing Buisiness with you guys Gladiator. Delivery was very smoth and fast. It was a pleasure doing Buisiness with you guys More

Great experience. I applied for the car and submitted some attachments and got approved. I got the car in 5 days. Got to drive it before signing the papers. Very happy with my car. some attachments and got approved. I got the car in 5 days. Got to drive it before signing the papers. Very happy with my car. More

Love the Carvana dealership it help me land my dream car. If you need a used or new car Carvana is the place to shop... Thanks Hannah Reed If you need a used or new car Carvana is the place to shop... Thanks Hannah Reed More

Awesome! So far the experience is the best vehicle purchasing experience I have ever had - and I have had a lot of vehicles in my life. Huge range of vehicles to choose from. Great level of detail for purchasing experience I have ever had - and I have had a lot of vehicles in my life. Huge range of vehicles to choose from. Great level of detail for each vehicle including pictures, VR views, specs, carfax etc. Really enjoyed not having a salesman breathing down my neck trying to pressure me into buying something but when I I did speak with anyone they were very pleasant and professional and easy to work with. Selling them my px was just as easy and price offered was much the same as I had been offered at regular dealerships but Carvana made this process a lot easier as well. I would like to suggest two small things that could improve the experience: 1) Add a big 'Print order details' button that makes it easy to print your entire order details to paper or pdf. 2) Sebastián the A.I chatbot really sucks. Did not understand anything I typed. In my opinion, he is in desperate need of ongoing data recognition updates, or just unplug him and invest the money in more real associates, all who were excellent. These are two minor points and they did not distract from my buying experience. Keep in mind there are no hidden fees! No sign of the 100% profit 'Doc fee' that most dealerships now add and often reaches four figures. Just the advertised price plus regular taxes and associated fees. A realistic delivery charge was added and that also covered taking the px. When considering price, also keep in mind that Carvana 'gave' me a 7 day money back guarantee with a 400 mile driving limit to make sure I loved the car. Money back or change option. So much better than a regular 10 minute test drive. Also, no sign of that 'sold as is' label in the window. There are extended warranty options to purchase if you wish but I got a free 100 day warranty. Yes thats right, not many dealers will stand behind their vehicles like that. I would absolutely use Carvana again and would recommend Carvana to others. Great job, thank you! More