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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
September 26, 2020
The experience was great, very easy and everyone I spoke with was helpful. The process was so much better than a dealership and I didn't feel like I was being ripped off. Would highly recommend. with was helpful. The process was so much better than a dealership and I didn't feel like I was being ripped off. Would highly recommend. More
by llesanto
Employees Worked With
Rich, Chuck
September 26, 2020
This was the most anxiety filled purchase I've ever encountered! Mainly, everything went wrong--mostly due to the fact that I could never get into the site by phone or chat to talk to a real live per encountered! Mainly, everything went wrong--mostly due to the fact that I could never get into the site by phone or chat to talk to a real live person. When I did everyone was nice, but Carvana had my money--full payment for over a week, and they lost the car. No delivery date, no explanation. No one to talk to. Finally all go resolved; unfortunately the ca-- I will say--arrived in good shape, but had to go back since the major reason I bought it was for the BSM and I missed that in the list of specs. Again, everyone who I talked to was nice when I finally was able to talk to someone. More
by jmr11023
Employees Worked With
KC was good
September 25, 2020
What a freaking breeze. The guy who came to deliver the car was super nice too. I have no complaints. Car came clean and runs perfectly as well. Yup, I would purchase again. Seriously took 45 min to an hou car was super nice too. I have no complaints. Car came clean and runs perfectly as well. Yup, I would purchase again. Seriously took 45 min to an hour once I uploaded the bank statements and what not. More
by MightyV
Employees Worked With
Online
September 25, 2020
My experience from start to finish has been awesome! Even the Delivery Specialist was awesome!!! Thank you Evan for bringing my vehicle!! Thank you Again everyone! the Delivery Specialist was awesome!!! Thank you Evan for bringing my vehicle!! Thank you Again everyone! More
by Kimsome00
Employees Worked With
Evan, Ashley, and an extremely nice woman I don’t remember her name!
September 25, 2020
Our order was delayed 4 times over 3 weeks. After threatening to cancel on 4th delay they delivered the same day. Impossible to get live customer service without waiting for 30+ minutes, Very frus threatening to cancel on 4th delay they delivered the same day. Impossible to get live customer service without waiting for 30+ minutes, Very frustrating process. More
by drkkt
Employees Worked With
unknown
September 25, 2020
I’m so glad I decided to go through Carvana. At first I was dealing with car max which wasn’t a good experience but Carvana gave me a great deal and a great car! I love it! The experience was so smooth. Fo was dealing with car max which wasn’t a good experience but Carvana gave me a great deal and a great car! I love it! The experience was so smooth. For now on this is how I will purchase future cars and also recommend them to friends and family. Thanks Carvana! More
by Adrienne G
Employees Worked With
I did it online
September 25, 2020
The Carvana model suited me the best for my first online shopping purchase. I did not like the first car I selected so I returned it for the one I purchased. Most everything is done online yet when you have shopping purchase. I did not like the first car I selected so I returned it for the one I purchased. Most everything is done online yet when you have to speak with a Carvana rep it is pretty painless More
by dbyrne888
Employees Worked With
Louise
September 25, 2020
Initially I was skeptical about an online car purchase. My recent experience with Carvana however, was the easiest car purchase process I’ve ever had. I never had to leave my house! I ordered my car on a F My recent experience with Carvana however, was the easiest car purchase process I’ve ever had. I never had to leave my house! I ordered my car on a Friday night it showed up in my driveway a week later. I also got a good value for my trade in. I may never go to the brick and mortar dealer again. More
by thomas.j.mitchell66
Employees Worked With
Can’t remember
September 25, 2020
This was the easiest car buying experience. Every single person at Carvana I spoke with had the best customer service and answered all my questions. The experience was the best and I will do it again. The c person at Carvana I spoke with had the best customer service and answered all my questions. The experience was the best and I will do it again. The customer service experience made the whole transaction amazing. Great job Carvana! More
by firewalkerlori
Employees Worked With
I don't know
