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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
September 22, 2020
The process is so easy. I traded in a car and the price given was great. I felt everything was fair. I am glad they give you 7 days to review the car so you dont feel rushed. The reason I did not give 5 st given was great. I felt everything was fair. I am glad they give you 7 days to review the car so you dont feel rushed. The reason I did not give 5 stars was that the BMW i3 I bought was not charged when delivered and whoever did the oil change service beforehand did not put the oil fill cap back on the engine. It’s a good thing I knew what to look for. My test drive could only be a few miles due to the battery being so depleted. My delivery guy Brandon was awesome. He was very friendly and knowledgeable. Glad there are people like him out there providing great customer service. Speaking of which, I had to call Carvana with a question on the car before I bought it and they took the time to go out of their way to answer it. When they say they will call you back, they will. Great job guys just watch who does your service. I will be recommending you all. More
by kevcross7
Employees Worked With
Brandon
September 22, 2020
Overall, my Carvana experience in Indianapolis was good. The price for our used Hyundai was much better than what we were seeing at local dealerships, and the customer service was very good. Proper COVID-19 The price for our used Hyundai was much better than what we were seeing at local dealerships, and the customer service was very good. Proper COVID-19 safety measures were in place to protect both workers and customers. There was a learning curve in the beginning, since most of our interactions with Carvana employees were online or over the phone, and Carvana's paperwork process is different than what I experienced at a traditional car dealership. But once we got over that, it was fairly easy. More
by Catulla
Employees Worked With
Latasha
September 22, 2020
An awesome experience! The staff is really friendly and helpful! The process is super easy and convenient. Carvana is the best place to buy a car! Thank you! helpful! The process is super easy and convenient. Carvana is the best place to buy a car! Thank you! More
by Marina.h
Employees Worked With
Jamie
September 22, 2020
Efficient, no hassle, no stress and great customer service. Ian was great from start to finish. I’ll definitely recommend to my friends! Thanks for a great experience! service. Ian was great from start to finish. I’ll definitely recommend to my friends! Thanks for a great experience! More
by diverson98
Employees Worked With
Ian, Nicky, Bob
September 22, 2020
Easy, pleasant. The communication process in place is kept me well informed. Customer service was pleasant. Delivery was on the dot and delivery person was great. kept me well informed. Customer service was pleasant. Delivery was on the dot and delivery person was great. More
by bieb7242000
Employees Worked With
Erik
September 21, 2020
After Tracy made contact w/me it went a lot smoother. I wish you could be assigned to (1) specific person that you could email directly w/ questions if needed. Calling and having to be placed on hold, bein wish you could be assigned to (1) specific person that you could email directly w/ questions if needed. Calling and having to be placed on hold, being disconnected on a Friday afternoon & working w/ deadlines is frustrating! Tracy prevented me from discontinuing my sale with her pleasant, friendly personality and providing her email to me for customer service! I felt like the middle man being pulled between you all & my bank w/ questions and paperwork. Thanks to your employees, they were great w/ assisting and made things run smoother! I have already referred several friends to Carvana! More
by 5star
Employees Worked With
Tracy K., Alyssa M.
September 21, 2020
A soon as I drove the car off it asked me for an oil change and the left head light was out so I couldn’t drive the car at night because I was not gonna risk getting a ticket. change and the left head light was out so I couldn’t drive the car at night because I was not gonna risk getting a ticket. More
by Teresacasillas094
Employees Worked With
I forgot his name
September 21, 2020
Largely displeased with Carvana, particularly as a buyer in Massachusetts. I was forced to babysit the process for Carvana and dealt with numerous delays. Couldn't get Carvana to talk to Progressive (when t in Massachusetts. I was forced to babysit the process for Carvana and dealt with numerous delays. Couldn't get Carvana to talk to Progressive (when they're supposedly partners?). Carvana never sent return fax information (I was told this was a regular recurrence). After going back and forth between Carvana and Progressive 8 times (literally 8), I finished my paperwork to "guarantee" my delivery, only to then find out 20 hrs before I was scheduled to receive my car that it was going to be delayed a week + because of a title issue they never communicated. They didn't offer to cut the delivery fee or reimburse me for rental car expenses, even when I asked. I literally had to call them every single to day to make sure they were doing their job; took me 4 days to talk to someone who knew what they were doing and even then, there was nothing they could do to help. Car's great but the process sucks. Promises and guarantees need better follow up. Mistakes ought to be owned up to and made right to customer. More
by Mass Driver
Employees Worked With
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