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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 22, 2020

Buying a car from Carvana has been THE BEST experience I have ever had! I felt informed and confident in my purchase. I chose to have my car delivered and my kids really enjoyed watching the real time map o More

by MAUREEN4911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maureen Sanders
September 22, 2020

Absolutely great experience from start to finish. Found our car online and it was delivered right to our front door. No surprises at all, exactly as it was described. The driver was very friendly and very More

by Wonkyseadonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nic Greenwall
September 22, 2020

I will not be recommending Carvana to anyone that I know. This has been one of the worst car purchase experiences I have encountered. From multiple administrative errors in my paperwork to misleading car des More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Sep 25, 2020 -

Carvana responded

Thank you for taking the time to let us know about the purchase experience you had with us here at Carvana. We sincerely apologize for the disappointing customer service you received. We strive to provide outstanding service to each and every customer, and we are very sorry you experienced less. As Carvana expands we are always working to improve our processes and training, so your feedback is appreciated. After reviewing your information, we are unable to locate your account to further assist. If your concerns have not been addressed or you have any additional questions, please feel free to contact us at (800) 333-4554.

September 22, 2020

To be honest I chose carvana because a friend recommended. Although I love my car, the process was a headache from start to finish. Advocates did the best they could I guess and they were always More

by Klperez.01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many different one that I can’t recall
September 22, 2020

I purchased a 2017 audi a7 and it said it had a clean carfax but I realized that the car had had an accident and the paint on the rear bumper doesn't match. More

by ericwolff57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sacramento office dropped the ball
Sep 24, 2020 -

Carvana responded

Thank you for sharing your feedback on your recent purchase with us. At Carvana, we do our best to annotate the most significant imperfections in our 360-degree tour on our website. Additionally, a 150-point inspection is conducted on every car to ensure it meets our high standards. Since we sell pre-owned vehicles, additional wear should be expected from their years on the road. We are sorry to hear that you are encountering an issue with your vehicle. For additional peace of mind, all purchases come with a complimentary 100-day/4,189 mile limited warranty paired with a 7-Day Money-Back Guarantee. Overall, your experience does not reflect the convenience and ease that we hope to provide for every customer. After further review of your account, we do see that you have been in contact with our Post-Sale Team to help continue to resolve your issues. If you have any additional questions, please reach out to us at (800) 333-4554, as we will be more than happy to assist.

Sep 24, 2020 -

ericwolff57 responded

Ive already reached out to carvana several times with no help. The next person i reach out to will be an attorney

September 22, 2020

I dont think I will ever go to a dealership to buy a car ever again. Quick and easy,fast service,deliver to your door. More

by angellibrizzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all employees were a pleasure to work with.
September 22, 2020

Buying something using my cell phone. ..a normal thing..but buying a car in great condition, and on top of that having it delivered to my door, I can only describe it as... NOVEL. Your app is great, More

by Pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine
September 22, 2020

For the most part, the process of purchasing through Carvana was quick and easy. It was very easy to browse vehicles and I got a great offer on my trade-in ($2,000-$4,000 more than local dealers were of More

by donovane10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
September 22, 2020

Caravana is the place to go to purchase a vehicle. No hassles of salesperson breathing down your neck. The site is set up with the tools to adjust your budget. I will continue to go through Carvana. All More

by Feliciahoskins22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara, Adam, Ty
September 22, 2020

The process itself was a great deal easier than dealing with a physical dealership. The vehicle was as described and the delivery driver was knowledgeable and polite. The only problem encountered was that More

by wdtabor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nice lady, illegible signature
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