Back

Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,128 Reviews of Carvana

September 12, 2020

This is my second buy at Carvana, it was as easy as the first. I found a paint defect that was not pictured and Carvana corrected it efficiently and free of charge. More

by jjdselby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember
September 11, 2020

very easy way to buy a car, the first car I didn't like so they picked up that one with no problem and I picked another car that I absolutely love. I would definitely use them again. Diane Bruno More

by brunfam@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember names
September 11, 2020

Application process was so easy, hassle free. Easy steps to follow. Everything was done online, customers service representative was great. And Harley, the delivery guy was outstanding. More

by Mimi65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
September 11, 2020

This was a huge learning experience for me. Carvana was very easy to navigate and had a decent selection of vehicles available. The folks who delivered the cars were very friendly and accomodating. They an More

by Lorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
September 11, 2020

Mostly a good experience. Car arrived a day late and without floor mats. Also newly chipped paint. Oil life was 60% leading me to question this so called 150 point service test at delivery. More

by yankinoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot
September 11, 2020

Very fast< easy process. I am forever grateful. Everyone was nice and understanding and I am glad I chose Carvana to get my car. I have told many people about it as they all thought Carvana was a scam until More

by irene johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen
September 11, 2020

Just an okay experience. Good price, but you have to be careful of undisclosed damage, mine had a bad repainted hood, would not work with me. More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Sep 16, 2020 -

Carvana responded

Thank you for providing feedback on your most recent experience with Carvana. While we are happy to hear you had an okay experience, we aim to provide a great customer experience for all of our customers from start to finish. We apologize that this was not the case for you. All of our vehicles go through a 150-point inspection prior to the 360-tour of your vehicle, in addition to a dedicated team within our inspection centers that perform a pre-delivery inspection to ensure we are delivering a vehicle in tip-top shape. For full transparency, while we are able to address the 3-5 most prominent imperfections, there will be some wear and tear as these are used vehicles. Unfortunately, we were unable to locate your account to investigate this matter. To obtain the proper workflow, we encourage you to reach out to our team at (800) 333-4554 or chat us online.

Sep 17, 2020 -

Tim responded

Contacted Carvana and they shrugged their shoulders and simply said cosmetic damage. Oh by the way, sunroof would not close the first time I opened it. How did that pass your 150-point inspection?

September 11, 2020

I was very satisfied with the process of purchasing the I was very satisfied with the process of purchasing the car from the start to the finish paper process. I will tell others about carvana, a wonderful More

by JOSHUAHOLLY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember his name
September 11, 2020

My Carvana experience was an absolute pleasure from searching for the specific vehicle to picking it up, meeting my advocate and bringing it home. However, I have found nothing and I mean NOTHING g More

by VH/R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Ramirez
September 11, 2020

Absolutely loved the whole experience of buying a car online so much faster and easier than actually going to the dealership definitely would recommend 100 percent More

by emilyruiz09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlin
...
674
...