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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
September 11, 2020
Easy, transparent, and fast.Exceptional post-sale Easy, transparent, and fast. Exceptional post-sale customer service from everyone on Carvana's side. Plus, Carvana/SilverRock took care of the t Easy, transparent, and fast. Exceptional post-sale customer service from everyone on Carvana's side. Plus, Carvana/SilverRock took care of the two "issues" after purchasing my vehicle. They replaced a missing key and repaired some minor cosmetic damage. Hands down, best car-buying experience I've ever seen. More
by Ross C.
Employees Worked With
Eli + all the people from my chat history :)
September 11, 2020
The only disappointment I had was the time I had to wait to get in touch with a representative from Carvana. One day, I had to wait six hours before some one called me back. to get in touch with a representative from Carvana. One day, I had to wait six hours before some one called me back. More
by decent2
Employees Worked With
matthew mcpherson
September 11, 2020
Absolutely the easiest process ever! Not having to deal with a pushy car salesman, search an shop at your leisure from the comfort of your home. Vehicle comes to you with a 7 day money back guarantee. I wi with a pushy car salesman, search an shop at your leisure from the comfort of your home. Vehicle comes to you with a 7 day money back guarantee. I will never shop for a car any other way. Thank you Carvana for making this the best vehicle purchase I've ever had! More
by DC
Employees Worked With
Max
September 10, 2020
Carvana has been the simplest car purchase I've ever made in 25 years. This purchase was the fastest, hassle free purchase every made. Straight-forward upfront financing, car pricing, amongst a great select in 25 years. This purchase was the fastest, hassle free purchase every made. Straight-forward upfront financing, car pricing, amongst a great selection of vehicles. I love the feature that you can see your payment and "choice" of down-payment right on the screen for each vehicle. There wasn't any tricks when completing the finance addendums. Shortly after my selection of vehicle I received the Congratulations phone call. My car was then delivered the next day on-time as scheduled, Chuck my delivery personnel actually waited patiently for my arrival. Chuck is just an awesome representative of Carvana. Chuck represented the company as if he was the President of Carvana. Upon delivery of new ride, he did a final look over of vehicle, showed me a few key features, and took pic of insurance, Chuck then waited patiently for me to complete my test drive, asked if I'm satisfied with everything so far, the final step was my key the explaining of the buyers tag. The "Token" is pretty cool. Carvana then followed up in my 6th day to ensure I was happy with my purchase. Carvana gave no pressure at anytime to purchase vehicle actually I had to tell them, "I'm keeping my car". We will look to Carvana on our next purchase. "Thanks for a Great Experience" More
by Terrence McKinnon
Employees Worked With
Chuck (deleivery) Sebastion (finance)
September 10, 2020
I got my suv jeep and the same day it would not start up again. Took had.it towed to the shop and still having issues with it but they won't take it back because the 7 day warranty is up by 2 days because i again. Took had.it towed to the shop and still having issues with it but they won't take it back because the 7 day warranty is up by 2 days because it was in the shop i thought that it would be fixed when i got the suv back. But no I'm still having trouble with it so i will see after i get it back from the jeep dealer.... 😠😠😠 More
by Pattyquinn423
Employees Worked With
N/a
September 10, 2020
Carvana has been the most seemless and effortless experience in purchasing a car I have ever experienced. Every employee went over and beyond my expectation. experience in purchasing a car I have ever experienced. Every employee went over and beyond my expectation. More
by dhinton
Employees Worked With
Forgot
September 10, 2020
Great experience! Was super-easy to shop and compare cars. The car was in excellent condition. The online assistant was helpful somewhat. Had to call the customer service to inquire about non-standard q cars. The car was in excellent condition. The online assistant was helpful somewhat. Had to call the customer service to inquire about non-standard questions. The first delivery had to be rescheduled, but the second one came on time. Actually a bit early. Overall this was an excellent experience. More
by mzgubin
Employees Worked With
David Anderson
September 10, 2020
Carvana sold me a 2017 Mazda CX 5 without aircon (condenser broken), so I don't have much faith in their inspection process. It is in warranty, but the first four Carvana approved mechanics couldn't (condenser broken), so I don't have much faith in their inspection process. It is in warranty, but the first four Carvana approved mechanics couldn't fix it, meaning that I had to drive 60 miles to get Mazda to take a look (and another 60 miles back to fix it because they didn't have the part on hand). So I've had a black car with black leather seats in summer in Tennessee with no AC for more than a week now and counting. That, plus the many hours to sort this out, has taken the joy out of the car buying process and makes me wish I had just got a used car from a Mazda dealership in the first place. Sure, Carvana's got the throughput of vehicles so that you can find what you want, and their prices are decent, but their after-sales customer service is lacking - I've yet to speak to an actual person from Carvana on this. They just route you to a mechanic or their website. More
by JB
Employees Worked With
Literally no one other than the lady at the pickup, whose name I didn't get;
September 10, 2020
Easiest buying experience ever. I was so stressed at the idea of going and sitting for hours at a dealership and I'm glad I didn't do that! It was so easy I thought it was too good to be true. So happy with idea of going and sitting for hours at a dealership and I'm glad I didn't do that! It was so easy I thought it was too good to be true. So happy with the entire experience start to finish. And the ladies who helped me at pickup were amazing!! More
by StephanyV
Employees Worked With
I can't remember.
September 10, 2020
Extremely easy process, nice people and great service. My anxiety made me call many times before the process was complete, everyone was so kind and extremely professional. I have recommended Carvana to My anxiety made me call many times before the process was complete, everyone was so kind and extremely professional. I have recommended Carvana to everyone I see! :) More
by kcummings82
Employees Worked With
Can not remember, sorry
