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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 08, 2020

Carvana website stated my vehicle has a surround view camera and it came with only rear. I already spent money to inspect the car so I don’t want to return it. I purposely look for a surround view. It wi More

by mcheung610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot
Sep 12, 2020 -

Carvana responded

Thank you so much for your feedback. Carvana offers peace of mind in your purchase process by offering you a 7-Day Money-Back Guarantee on every vehicle we sell, giving you control over your purchase after delivery, with options to swap vehicles or return during that trial period. We equipped our website with features such as 360- degree view of the interior and exterior of your vehicle along with a list of features the vehicle is equipped with. We sincerely apologize for dropping the ball on the vehicle listing. After reviewing your account, it looks like you worked with our advocate team to resolve this matter. If you have further concerns, please contact us at (800) 333.4554, to speak with a Customer Advocate.

September 08, 2020

Overwhelmingly positive experience both in selling my car and buying another! Quick responses with phone calls, texts, and through the app. Liked being able to track my car on delivery day. More

by Lalaj1099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
September 08, 2020

Overall, my experience with Carvana was a good one! The only reason I did not give them 5/5 stars is that the information that they originally provided online about the truck that I purchased was incorrect More

by wmorrow55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
September 08, 2020

Getting my car was so easy. From finding the car for me, the financing, the delivery everything was great. This is the best way to buy a car. It took a week, maybe less, from buying to recieving. More

by Jackjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juwan
September 07, 2020

The customer service was excellent! This was so easy. Down to the return. I would highly recommend to anyone thinking of the daunting task if buying a car. More

by CBODDIE0611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan
September 07, 2020

The best car buying experience in my life. No haggling ( I never was any good at that), no-hassle financing, super nice people. Couldn't imagine a better experience. More

by CGCARLTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember their names
September 07, 2020

The purchase was flawless with the exception, that the vehicle arrived with 200 additional miles on it then when i put it under contract. Thete should have been something taken off the price for this reas More

by hunnibaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chile and Casey
September 07, 2020

Literally one of the easiest experiences I’ve had... doing ANYTHING!! The day my car came, I test drive it and signed the paperwork in like 1 hour tops. The man who dropped off my new car was sooo frien More

by StephMca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of any names
September 07, 2020

Everything and everyone was wonderful, I will recommend to everyone. My only complaint is the inside of the car was not cleaned (dirty). Thank you More

by caseyromy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skeeter
September 07, 2020

The entire process was fantastic. I loved securing the financing before looking. That took the stress out of it. I loved having a variety of vehicles to pick from. Everything about the sale went great. More

by hgworld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter
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