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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

September 02, 2020

Absolutely the worst car buying experience I have ever been a part of. Every step of the way is a horrible experience. Don't do it. More

by rsg1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All of them tell you something different
Sep 04, 2020 -

Carvana responded

Thank you for taking the time to provide your honest feedback. It is disheartening to hear that you did not have an ideal experience with Carvana and our customer service. Our goal is to provide a fun and seamless experience for all of our customers from start to finish. As a new way of buying a car, we heavily rely on customer feedback like yours for improvement. If you have any additional questions or concerns, we encourage you to give us a call at (800) 333-4554.

Sep 04, 2020 -

rsg1211 responded

Same ole canned response that every bad review gets. Why don't you spend the time on changing your business model to actually work for the consumer? You lie and deceive the customer the entire way. And now I'm dealing with a car that has warranty issues and clearly wasn't inspected at all by Carvana.

September 02, 2020

this has been by far the best experience buying a car in 30 years. Easy no hassle. Everything was don online from the comfort of my home. More

by Williammilush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name
September 02, 2020

Great service! They Always was there to answer any questions I had and provided guidance through the whole process. Will be buying again from Carvana. More

by keinan96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
September 02, 2020

Absolutely the best no hassel experience with Carvana! I love my car and Caravana has been amazing the entire process, which was the easiest and quickest way of buying a car. I will always buy through Carav More

by irons888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla was amazing and cery professional
September 02, 2020

Kendra was amazing. She was very prompt, engaging and knowledgeable! The whole experience was very easy and I would definitely use this service again. I had been to a few dealerships and this was by far More

by ireneah82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendra
September 02, 2020

If I could give them a zero I would. My car came with multiple scrapes, scratches, damaged under panel, a shoddy “paint” job by Carvana to bring it up to their “standards”, missing a taillight, filthy in More

by mbaze45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sampson, Shay
Sep 04, 2020 -

Carvana responded

Thank you for reaching out about your experience. Carvana takes pride in providing a seamless used car buying process and we sincerely apologize that your vehicle was delivered with more wear than anticipated. We are disappointed to hear that your journey has not aligned with our values and please know that to achieve a high level of satisfaction, we greatly appreciate all feedback to improve our processes and procedures. At Carvana, we perform a 150-point inspection on all our vehicles and for extra peace of mind, we provide a 100-day/4,189-mile complimentary limited warranty should any mechanical concerns arise. After reviewing your account, we are pleased to see that you are currently working with our team towards a resolution. Please do not hesitate to contact us at (800) 333-4554 if you have any further questions or concerns.

Sep 04, 2020 -

mbaze45 responded

There was no resolution. I returned the vehicle because your company didn’t honor its own commitment for quality vehicles. Period.

September 02, 2020

Carvana is revolutionizing the way we buy cars and it's for the BETTER! I've been shopping for a new vehicle for two years. As a woman, I can't tell you how uncomfortable it is to be up-saled at dealership More

by stefwithaneff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kat and Atika
September 02, 2020

Easiest experience purchasing a car ever, period. The website was very user friendly, and once I decided on the car I wanted to purchase, the process could not have been smoother. You complete everythin More

by ABradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Tempe location
September 02, 2020

The entire process was very smooth and Carvana was great to work with. The only issue I encountered was with the delivery but it was delayed due to actions that were out of their control. They worked with m More

by ddockerty1230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
September 02, 2020

I never have to deal with a used car salesman again! The entire process was extremely organized. I will only buy from Carvana in the future. More

by bdollar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know:)
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