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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 26, 2020
GREAT experience! Will definitely purchase my next vehicle from Carvana. Logan was a great customer service and delivery guy. The whole experience has been great vehicle from Carvana. Logan was a great customer service and delivery guy. The whole experience has been great More
by Bryan.burch
Employees Worked With
Logan
August 25, 2020
Best car buying experience ever! No hassle, fast delivery, great customer service, car looked great, and the process was easy and quick. Recommend to everyone. delivery, great customer service, car looked great, and the process was easy and quick. Recommend to everyone. More
by ckemoore
Employees Worked With
Not sure
August 25, 2020
Verna was such a great ambassador for Carvana! Not only did she keep in touch and communicate when she'd be arriving with the car, but she also walked me through all of the paperwork, next steps, and every did she keep in touch and communicate when she'd be arriving with the car, but she also walked me through all of the paperwork, next steps, and everything. We even chatted about how it is to drive the cars and deliver them for Carvana. I really appreciated the time she took to talk me through everything and her kindness. I've wanted to buy a Subaru for 14 years and I finally did. And I'm so glad that I got to share my happiness and excitement with Verna. Thank you, Verna, for all of your help. More
by morgan.carolyn
Employees Worked With
Verna :)
August 25, 2020
Alison recommend me to sell my car through Carvana. I never heard of Carvana before. It’s so easy and I really recommend Carvana to all my friends. never heard of Carvana before. It’s so easy and I really recommend Carvana to all my friends. More
by snow2020
Employees Worked With
Alison
August 25, 2020
The experience was NOT CARVANA by any stretch! I really had high hopes being a friend had purchased a car through Carvana and had a nice experience. In the end, I did accept the vehicle but only after a lo had high hopes being a friend had purchased a car through Carvana and had a nice experience. In the end, I did accept the vehicle but only after a lot of arm twisting and many phone calls. Some of there reps, for example Michelle - was OUTSTANDING! But the majority of my contacts were less than CARVANA.. It felt like they were reading from a script, and didn't want to deviate. In the end, Carvana is attempting to correct the issues; car was not detailed as promised, oil had not been changed, alignment was off, over spray on windows, paint drips on the hood, etc. One of the reps even made a mistake when I called in to confirm my order and inadvertently rescheduled the car for a day later. If it was not for Michelle providing STELLAR customer service to make this purchase right - I would have rejected the car. Thanks Michelle for understanding the value and importance of customer service. More
by John Caron
Employees Worked With
Michelle, Magaly, Caitlyn, Ben, ???
August 25, 2020
Wonderful price, good selection. Long wait on phone for customer service. Online chat is weak. Car wasn't detailed well. Have warranty claim in process customer service. Online chat is weak. Car wasn't detailed well. Have warranty claim in process More
by mike
Employees Worked With
Irrelevant
August 25, 2020
To be clear, I am reviewing HQ in this review and NOT the Gaithersburg vending machine - everything was great there. A few issues: - We received less than 24 hours notice that our car could "not be found Gaithersburg vending machine - everything was great there. A few issues: - We received less than 24 hours notice that our car could "not be found" in the NJ detailing center. To get the car on time, we had to drive to the dealership instead of leveraging the delivery service. - Our first car smelled like cigarette smoke, even though it's very clear in the 150 inspection report that an "odor test" is conducted on the car - I had a Carvana associate corroborate the smell and that it was strong. I have no clue how the car passed the inspection test, and how this would not even be noted as a defect in the listing. Thankfully, we were able to exchange the car for one that we now like, but based on the inspection test that is supposed to be conducted, the smell should've been disclosed to us. If it was, we would've found another car that met our needs. Instead, we had to deal with an exchange. - It was not clear in pickup instructions that BOTH parties on the car purchase papers would need to be present. Thankfully, my wife was able to also get off of work to pick up the car, but it was only after the vending machine agent called me and made sure that she was coming. More
by Joshua
Employees Worked With
Unknown
August 25, 2020
I am not happy with the condition of this Cadillac as it is not as described, including bad tires, needing replacement of all 4 immediately. Also, engine problems. And it Needs new plugs, wires and coils. is not as described, including bad tires, needing replacement of all 4 immediately. Also, engine problems. And it Needs new plugs, wires and coils. More
by Luckistarr111
Employees Worked With
Kelsey
August 25, 2020
IT IS the new way to buy a car! Everything was done on my own time and terms. Process is fast, easy and super effective! The representatives are always professional and courteous and make sure you are taken own time and terms. Process is fast, easy and super effective! The representatives are always professional and courteous and make sure you are taken care of! Definitely recommend! More
by jus_me
Employees Worked With
Various
August 25, 2020
The delivery of the vehicle was delayed on two separate occasions. I was not told the reason for the delay either time. On arrival, the vehicle's air conditioner did not work. Cameron assured me he would p occasions. I was not told the reason for the delay either time. On arrival, the vehicle's air conditioner did not work. Cameron assured me he would put in a work order and I would be contacted. 1 week later, I have yet to be contacted except to be asked for feedback. I'm not super happy and I would like the vehicle's air conditioner fixed. The car was overpriced to begin with. More
by BrutalDawn
Employees Worked With
Cameron
