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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 26, 2020
This was by far the easiest and quickest car purchase ever. Once I was pre-qualified, I was able to browse vehicles and pay around with the down payment and loan terms until I found the perfect vehicle a ever. Once I was pre-qualified, I was able to browse vehicles and pay around with the down payment and loan terms until I found the perfect vehicle and the right terms for me. I’ve had my vehicle for over a week now and I am totally satisfied. More
by brzz_99
Employees Worked With
Amanda, Trina
August 26, 2020
Great people; great customer service and advocates , and great car. I would have expected an adversarial experience at my local dealers . Carvana and their employees were a dream! great car. I would have expected an adversarial experience at my local dealers . Carvana and their employees were a dream! More
by Jimmylo
Employees Worked With
Sarah
August 26, 2020
I was very please with my Carvana experience compared to the typical dealership experience. The purchase and trade in processes were easy and Carvana steps you through the whole process with live updates on the typical dealership experience. The purchase and trade in processes were easy and Carvana steps you through the whole process with live updates on where you're at. The delivery experience was great. They did a quick look over of my trade, had me sign a few papers and then we took delivery of my new vehicle using the vending machine which my son loved. The whole trade in and delivery process took less than an hour. My only complaint is some minor issues with the phone system (don't miss your call back or you'll get to wait again) and some long waits (10-20 minutes) to talk to someone during the process, but given the pandemic and everyone adjusting to new ways of working this wasn't unexpected. On the whole the purchase experience was miles better than sitting at a dealership for the better part of a day and I would definitely use Carvana again. More
by KE
Employees Worked With
Ivan
August 26, 2020
I was shocked at how easy and fluid the whole experience was. They got us in and out of there in under 30 minutes buying a car?! Ansley was awesome, super friendly and helpful. I don't feel tricked, fooled, was. They got us in and out of there in under 30 minutes buying a car?! Ansley was awesome, super friendly and helpful. I don't feel tricked, fooled, or ripped off, everything was transparent. This is the first time I've bought a car and not felt a single pang of buyer's remorse. Never buying from a dealership again! More
by jessbrunz
Employees Worked With
Ansley
August 26, 2020
The pros: Fair pricing, well-represented photos, EXCELLENT drop-off experience, no stress/multiple hours in a waiting room The cons: You need to call them a couple times and they're phones are so b EXCELLENT drop-off experience, no stress/multiple hours in a waiting room The cons: You need to call them a couple times and they're phones are so backed up it takes 40 mins to get a person live and then, you could be transferred. More
by todd
Employees Worked With
Various. Marc at drop-off was superb.
August 26, 2020
Don't buy the extended warranty that Carvana offers. Obviously the technology has to be great, if not they would not have that many sales, but the company itself needs work. If you are a company tha Obviously the technology has to be great, if not they would not have that many sales, but the company itself needs work. If you are a company that sells cars nationwide, you should be aware of the laws of each state. I had to use more than 8 hours of PTO, because Carvana sold me a car that the window tints were extremely dark (10% of light in) It took me more than 3 hours to get in touch with a representative ( he was nice tho), but I had to use my time to go and get it inspected twice, because they needed proof to get the window tints removed, then SilverRock, tells me to go to Maaco in NB, MA, that it is closed and the closest one doesn't even do it. Now because they don't have any In-network places I have to pay it myself and then get a refund, 3 hours it takes to get then removed. I have spoken with more than 5 places that say that this is an issue that Carvana has with their cars. I believe that the 7 days guarantee, should be increased to at least 2 weeks, because when you have a 8-5 job it limits the amount of things that you can do and I don't think it is fair for me to be running around looking for a place to removed the tints, when if Carvana were up to date with the laws of every state this would not happening. At least customer service reps were polite and eager to help. There is literally a handful of states that their window tints laws are relaxed. More
by Lyannayl
Employees Worked With
Don't remember
August 26, 2020
Overall a good experience. When my car was deliver it needed an oil change but customer service very helpful. Car does have a few codes that I have to get taken care of but I do have the silver rock insu needed an oil change but customer service very helpful. Car does have a few codes that I have to get taken care of but I do have the silver rock insurance that will take care of this. Just a hassle when you think carvana would have already taken care of these issues. Thank you More
by paulscelza
Employees Worked With
Erica
August 26, 2020
Such a great experience! I am still in disbelief at how easy the whole process was. Great group of people and customer service was very helpful, Thee BEST experience ever! Thank you! easy the whole process was. Great group of people and customer service was very helpful, Thee BEST experience ever! Thank you! More
by iliboys
Employees Worked With
Melissa, Sebastian, Chad
August 26, 2020
I am so pleased with buying a car in this fashion. I would highly recommend it. Great customer service from all the calls I made to the delivery. Can’t say enough about them. I am telling everyone. Oh a would highly recommend it. Great customer service from all the calls I made to the delivery. Can’t say enough about them. I am telling everyone. Oh and did I say that they gave me the most for my trade in??!! Win win More
by Kristi
Employees Worked With
I am not sure of names
August 26, 2020
Best experience ever!! Process went very smooth. Carvana Representative were very polite and friendly. I would highly recommend. I was little nervous looked to good to be true Representative were very polite and friendly. I would highly recommend. I was little nervous looked to good to be true More
by Sanchezshilene29
Employees Worked With
Kyle
