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Carvana

Tempe, AZ

3.4
10,130 Reviews

HQ

Tempe, AZ

85281

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10,130 Reviews of Carvana

August 22, 2020

Great customer service. Fast turnaround and great way to buy a car without being at a dealership for hours. Pick up was smooth and very pleasant. More

by Mj6372j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky
August 22, 2020

I would not buy an vehicle no other way. By far the best car buying experience I ever had. Just a great experience buying a car More

by Baddazz27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
August 22, 2020

I loved the easy process of being approved and selecting a car that has a great monthly payment also easy pick up love it alot More

by lashieldm
Recommend Dealer
Yes
Employees Worked With
Ansley
August 22, 2020

Process is very easy. Customer service is excellent. Only do a soft pool on your credit. Able to drive test your car for 7days. Will never go to another car dealership More

by Angelight28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylan and another male employee
August 22, 2020

So, I work in the user experience field. I have to say that hands down Carvana is the best company I have ever dealt with in terms of creating a good user experience for the customer. Great customer servi More

by maxflyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
August 22, 2020

I have now purchased three cars from Carvana and helped with a fourth. Up until now I had a great experience. This purchase was miserable. I can no longer recommend Carvana, and have to advise strongly not More

by DJW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron
Aug 24, 2020 -

Carvana responded

Thank you for taking the time to provide us insight into your purchase with Carvana. We appreciate you coming back for a fourth purchase as we value each of our customers, but we are saddened to hear that this experience did not match the others. It is never our intention to cause additional frustration and truly apologize that there was a miscommunication regarding your payment. During these unforeseen times, our phones are extremely busy and we are actively working on ways to reduce our hold times, to ensure we are getting to each customer faster. We understand waiting on an extended hold is frustrating and we sincerely appreciate your patience and understanding. Unfortunately, we are unable to locate your account with the information provided but would love the opportunity to regain your trust. Please don't hesitate to reach out to us at (800) 333-4554 and we would be happy to assist with any questions or concerns.

August 22, 2020

This is a complete and honest review. I was VERY This is a complete and honest review. I was VERY skeptical to buy a car here at first. I went back and forth numerous times before I decided to fi More

by billiot.mdb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda, Sebastian, Trina
August 21, 2020

Excellent customer service. Smooth process, fair and reasonable price!! Matthew at Carvana has made my car selling hassle disappear especially during this difficult times. I think they have transformed More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
August 21, 2020

Our first experience with Carvana. First, the bottom line--we were able to purchase an excellent used vehicle for a fair, competitive price. The pros: (1) the entire process is virtual, and can largely More

by AverageJoe52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
August 21, 2020

Great experience. Easy and quick. Alison was great. I couldn't believe the service. It was the best. I knew nothing about Carvana. But now I am a huge fan. More

by Mjonahkendall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison
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