Carvana

This has already been a nightmare I purchased a SUV last Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday Friday was told it would be here this past Monday it was not received a message about a logistic issue and was then assured it would be here Thursday 12/1/2022 yet i get another text telling me again another logistic issue this is horrible i already told them the first time i am going to be out of the country this coming weekend and further more i purchase a vehicle to actually have and drive now not weeks later i tried these folks out and at this time wish i just went with the dealership i was going with in the first place haven't been offered not one thing for the continued inconvenience at all not one thing so I'm waiting to here the next reason it wont be delivered now one more time and i will cancel this out and will never use this company again this will be my first and last time ever. More

Car came with a lot of undisclosed damage; yes warranty is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told t is covering it, but I am out my time and effort dealing with it. Should receive the vehicle in the same condition as the site photos . Also am told title will be delayed. I PAID CASH , send the title More

Difficult communication, confusing process, differing info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. info between app, website, and customer service. Had a hard time finding the answers to my questions and an even harder time talking to a real human. Carvana rescheduled the delivery of my vehicle twice. And upon delivery found additional exterior damages that wasn’t shown on the listing, and it only had a half tank of gas. I appreciate the ease of finding the exact vehicle I wanted without having to scour through my local dealer lots, but the issues stated above would make me debate if it was actually worth it. More

Gave me a crap offer for my car that was in tip tip shape. 249 dollars to be exact. A buddy of mine has same car make, model and same year they offered him 10,000. My car had no issues, even had a hitc shape. 249 dollars to be exact. A buddy of mine has same car make, model and same year they offered him 10,000. My car had no issues, even had a hitch added and brand new tires no accidents or scratches. More

When purchasing the vehicle we had no issues, that process was relatively simple. However, be prepared to reach out to Carvana because they do not reach out to you for updates. I waited almost a week process was relatively simple. However, be prepared to reach out to Carvana because they do not reach out to you for updates. I waited almost a week after purchasing the vehicle, finally called and they began to work on the shipment. The main headache is the registration. I purchased the vehicle back in August, and my temporary tag’s expired today (11/25). I still don’t have permanent tags for my vehicle. I call weekly and they continue to say “I don’t see any issues.” Today I called and let them know my tags expire and they told me to go down to my local tax office and get a temporary tag extension. They literally acted like they didn’t care. I asked when I should expect to have my permanent tags and they said “you can get three extensions in your state, so we will cross that bridge when we get there.” Avoid this place. Use your local dealers, or someone you know you can trust and that has good customer service. This place doesn’t. More